Could not connect - Troubleshooting steps to update

Updated by Marina

In case you were not able to connect to your item to perform an update, please follow the steps below:

Disable your item

  1. Locate the button on the front of the item - under the Pebblebee logo.
  2. Tripe-press the button and on the third press keep holding for ~10 seconds until you hear 2 beep sounds
  3. Release before the end of the 2nd beep. An audible confirmation will sound.
  • If you did not hear the confirmation sound, try performing steps 2 and 3 again.
  1. Wait for about 10 seconds before re-enabling.

Re-enable your item

  1. Locate the button on the front of the item - under the Pebblebee logo.
  2. Single-press the button to reactivate.
  3. Audible confirmation will sound.
  4. Pebblebee connection will resume.

Watch a video tutorial on how to disable your item:

Video tutorial to disable a Clip

Go back to the Pebblebee app

Make sure to close and re-open the Pebblebee app and re-attempt to connect to your item.

For more detailed steps on how to update your item, please click the option that applies to you:

For any extra support, reach out to suppor@pebblebee.com


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