How to update your Clip, Card or Tag

Updated by Marina

Pebblebee is committed to delivering the best possible experience to its users, and updates may be available to enhance your item's functionality. In this article, we'll explore the steps on how to check your item software version and how to update your it if your are using the Pebblebee app, Google's Find My Device app or Apple Find My app.

To go to the right article, please click the option that applies to you:

If you own a Found device, check this article instead.

If the Pebblebee app is your network of choice

Install the Pebblebee app on your phone.

  1. Download the Pebblebee app on your phone.

Download the Pebblebee iOS app

Download the Pebblebee Android appu

  1. Make sure your Bluetooth is ON.

For iOS users, there are two places on your iPhone for Bluetooth settings:

  • Check on the Control Center if the Bluetooth button icon is enabled AND on your phone's Settings > Bluetooth.
  1. Log in to the app.
  2. Tap on the + sign to add your item to the Pebblebee app.
  3. Double press the button on your Pebblebee item
  4. If an update is available, it will be offered on the initial set up.

You can also check for updates on demand by tapping on "Software update" on your device details (you must be near to your item to perform this check). If there is an update available, you will be able to continue and update it from there.

For more details on how to check the firmware visit Check the Firmware version of your item

Note: Pebblebee Universal items are not compatible with the Pebblebee app. Attempting to pair them with the Pebblebee app won't work.

If you purchased a Pebblebee for Android item and want to use it with the Pebblebee app

In order to use your Pebblebee for Android item with the Pebblebee app, an update will be offered during the claiming process.

Updating your item won't remove Google's Find My Device compatibility. If you have updated your item, you should still be able to pair it with Google's Find My Device app (A factory reset is required to switch networks since an item can not be paired with both apps at the same time).

If you don't see your device on the list of scanned items:

  • Make sure Bluetooth is ON.
  • Make sure you phone and Pebblebee item are close to each other.
  • Close the app and open it again.
  • Make sure your device is charged. Press and hold the button, the LEDs should indicate the battery level.
  • Perform a factory reset by pressing 3 times, then holding on to the 4th press until a confirmation beep sound (Check factory reset steps)
  • After the factory reset, reopen the Pebblebee app and re-attempt pairing/updating it again.

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