Pebblebee Found LTE subscription

Updated 1 month ago by Marina

For each Pebblebee Found, a subscription is needed in order to track your device over cellular. You can still use your Found device as a Bluetooth-only tracker, but will not be able to locate your belongings if they go out of Bluetooth range.

How do I know which Found subscription I have?

We understand how important is for you to know what subscription plan you have and when it's going to expire. The ability to check, edit and cancel your Found subscription is a work in progress and should be available in the app very soon. While this feature is not available, we ask you to please contact our customer support at support@pebblebee.com for any inquires.

Some alternatives you can check:

  • On the back of the Found box: you should see a sticker indicating your subscription type (for Indiegogo backers, no sticker mean Low Powered subscription).
  • The activation email: When you activate your Found, you will receive an email from us. In that email, you can check your subscription and the date of the renewal.

How do I cancel my subscription?

You can opt-out of the subscription at any time and you will not be charged for the subscription renewal once it expires. We will send you an email reminder when your subscription is close to renewal.

We will soon add the ability to manage your subscription from inside the app. Right now, we ask you to contact support@pebblebee.com and provide us with the device and account you wish to cancel.

Once the Found is activated your subscription plan starts. If you remove the Found from your account, it will not pause the subscription. You can restart using it as long as your subscription period has not expired.

How do I upgrade my subscription?

For some users, the ability to upgrade a subscription is already available on the app. You can upgrade your subscription during the initial Found setup or later, by going to the tracking mode screen: Click on the Found details> Tracking mode > Upgrade.

We currently offer 1-year and 3-year subscription plans charged annually. The premium subscriptions give you access to all cellular tracking modes (check Found Tracking Modes).

If you do not see the option to upgrade inside the app, please contact our customer support at support@pebblebee.com and we will help you upgrade your subscription.

How do I transfer my Found subscription?

If you wish to transfer your Found subscription from your account to another family member please contact our customer support at support@pebblebee.com


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