Pebblebee Found LTE subscription

Updated 2 months ago by Marina

For each Pebblebee Found, a subscription is needed in order to track your device over cellular. You can still use your Found device as a Bluetooth-only tracker, but will not be able to locate your belongings if they go out of Bluetooth range.

How do I know which Found subscription I have?

We understand how important is for you to know what subscription plan you have and when it's going to expire.

You can check your subscription status on the Pebblebee app by going into your device details and tapping on "Subscription".

In the subscription section you will find:

  • Which subscription plan you are signed up for.
  • Expiration date.
  • Next billing date and amount to be charged.
  • Option to upgrade and activate offers.

How do I cancel my subscription?

You can opt out of the subscription at any time by sending a message to our customer support at support@pebblebee.com and providing us with the device and account you wish to cancel.

We will send you an email reminder 7 days before your subscription is about to be renewed. If you don't want to be automatically renewed for a new period, please contact us and request an opt-out.

Once the Found is activated your subscription plan starts. If you remove the Found from your account, it will not pause the subscription. You can restart using it as long as your subscription period has not expired.

How do I upgrade my subscription?

You can purchase a subscription plan during the initial Found setup or later, by going to the Subscription section inside the app.

To upgrade your subscription:

  1. Open the Pebblebee app.
  2. Go to your Found device details.
  3. Tap on the Subscription section, just below the 'Find' button.
  4. Select 'Available plans'.

You can check the price and details under Found subscription cost. A premium subscription gives you access to all cellular tracking modes (check Found Tracking Modes).

If you do not see the option to upgrade inside the app, please contact our customer support at support@pebblebee.com and we will help you upgrade your subscription.

How do I transfer my Found subscription?

If you wish to transfer your Found subscription from your account to another family member please contact our customer support at support@pebblebee.com


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