Check the firmware version of your item
In order to provide you with an even better tracking experience, Pebblebee may offer firmware updates to keep your product up to date, bring the latest improvements, and increase the performance of your unit.
Please note that not all products are eligible for upgrades. The product line that can receive upgrades includes Clips, Cards, Tags, and the Found. You can identify your specific product by searching within the Pebblebee Family.
How to check the firmware version
The method for checking your Pebblebee product's firmware version varies depending on the app you're utilizing. Below, we've provided instructions on how to check the firmware version using various compatible apps for Pebblebee products.
Check the firmware version when on the Apple Find™ My app
Please make sure your Bluetooth is ON. There are two places on your iPhone for Bluetooth settings:
- Check on the Control Center if the Bluetooth icon is enabled
AND - On your phone's Settings > Bluetooth.
- On the Find My app, tap on the "Items" tab on the bottom.
- Select your device on the list.
- Tap on your device's name to expand the details.
- The serial number and firmware version will appear.
eg. Serial '<16-digit-long-id>' Firmware: 1.9.0'
Check the firmware version when on the Pebblebee app
On the Pebblebee app, you will be notified when there is a new version available for your unit. You will know that is time to update when you receive a notification and an 'Update' button shows up in front of your device.
You can also check the firmware version:
- Open the Pebblebee app
- Tap to select your device
- On General, tap "Software Update"
- Bring your device close to the phone and hit "Check update".
Can I downgrade my device to a previous version?
Unfortunately, no. Our updates are always intended to make the device work better. We thoroughly test a new version before releasing it publicly. If your device is not operating well after an update, please send a message to our customer support at support@pebblebee.com and we will get back to you.
I own a Pebblebee Gen 2 device. Can I update it and use it with Google's Find My Device app?
As of now, only the pre-orders of Pebblebee for Android products will be compatible with the new Google's Find My Device app. All Pebblebee items shipped or purchased before May 2024 do not contain the software needed to work with Google’s Find My Device app.
It is not possible to update Pebblebee for IOS units (work with Apple Find My) to be compatible with the Google's Find My Device app.
Do I need an update?
Ok, now that you know how to check your device's firmware version, the next step is to check if it has an update available.
Here are the latest firmware versions per product model:
Found - v2.2.0-rc2
Tag - v.1.9.0
Clip Gen 1st - v.1.3.35
Card Gen 1st - v.1.3.35
Clip Gen 2nd - v.1.9.0
Card Gen 2nd - v.1.9.0
If you don't know which Clip or Card generation you have, check this article How to identify your Clip and Card generation
How to update my device?
We have created special articles for you to show you how to update your device.
For Clip, Card and Tag check How to update your Clip or Card
For the Found check A Found update is available
