How to update your Clip or Card - Find My app

Updated 1 month ago by Marina

To ensure the best tracking experience keep your Clip and Card up to date by upgrading to the latest firmware.

  • For Pebblebee app users, you can check for updates by tapping on "Software update" on your device details.
  • Please follow the steps below if you have been using your Card or Clip with the Find My™ app.

Remove the Clip or Card from the FindMy™ app

To make your device discoverable and to be able to update, you will need to temporarily remove the device from the FindMy™ app:

  1. Open the FindMy™ app.
  2. Select your device, scroll down and tap to 'Remove item'.
Install the Pebblebee app

The app is needed to update your device. Don't worry, you won't need to create an account or link your device. Once the device is updated, you can go back to the FindMy™ app.

  1. Download the Pebblebee iOS app
  2. Make sure Bluetooth is ON.
  3. On the login screen tap on "Update device software".
  4. Double press the button.
  5. Select your device on the list and follow the in-app steps.

If you don't see your device on the list of scanned items:
  • Make sure Bluetooth is ON
  • Perform a factory reset by triple-pressing, then press and hold the button. (Check Factory reset - tutorial video)
  • After the factory reset, double press the button to re-enter pairing mode
  • Go to the Bluetooth settings on your Apple® device and check if you see any 'Pb-FindMy' or 'Pb-####'. If yes, tap to 'Forget device'.
  • Make sure your device is charged
    Add your device back to FindMy™
  1. Once the firmware is updated, go back to the FindMy™ app.
  1. Double-press your device to enter pair mode again.
  2. Follow the in-app instructions to add your device.

Check your Clip or Card firmware version
  1. On the Find My app, tap on your device.
  2. Close to the device's name, tap on the battery icon.
  3. The serial number and firmware version will appear.
    eg. Serial '<16-digit-long-id>' Firmware: 1.3.35'

Want to know more about Clip and Card? Check more articles about Pebblebee - Apple® Find My or our video tutorials:|

How did we do?