How to update your Clip, Card or Tag

Updated by Marina

To ensure the best tracking experience keep your Clip and Card up to date by upgrading to the latest firmware.

If you are using the Pebblebee app

For Pebblebee app users, you can check for updates by tapping on "Software update" on your device details. If there is an update available, you will be able to continue and update it from there.

For more details on how to check the firmware visit Check the Firmware version of your item

If you are using the Google's Find My Device app

All made for Android products are being shipped with the latest available firmware version. Upgrading your device is not needed if you want to use it with Google's Find My Device app as it's already running the latest available version [as of Jun 21, 2024].

In order to pair and use the device with the Pebblebee app, an firmware update is available. You will be offered to update as part of the claiming process.

Note: Upgrading your unit to get Pebblebee app compatibility won't remove Google's Find My Device compatibility. If you have upgraded your unit, you should still be able to pair it with Google's Find My Device app.

A firmware update is available with the solely purpose of adding Pebblebee app compatibility. No changes are being made related to Google's Find My app features.

If you are using the Apple Find My™ app

Please make sure your Bluetooth is ON. There are two places on your iPhone for Bluetooth settings:

  • Check on the Control Center if the Bluetooth button icon is enabled
  • On your phone's Settings > Bluetooth.

Check your Clip or Card firmware version

First of all, check if your unit needs a firmware update.

  1. On the Find My app, tap on the "Items" tab on the bottom.
  2. Select your device on the list.
  3. Tap on your device's name to expand the details.
  4. The serial number and firmware version will appear.
  • eg. Serial '<16-digit-long-id>' Firmware: 1.9.0'

For a detailed step on how to very your firmware version check Check the firmware version of your item

  • If you see v.1.3.21 - Proceed to update your device
  • If you see v.1.3.35 or v.1.9.0 - You are already running the latest available for your device. Don't need to continue with the below steps.

The below steps apply if you have been using your Card or Clip for iOS with the Find My™ app.

Temporarily remove the Clip or Card from the Apple Find My™ app

To make your device discoverable and to be able to update, you will need to temporarily remove the device from the Find My™ app:

  1. Open the Find My™ app.
  2. Select your device, scroll down, and tap to 'Remove item'.

Upgrade with the Pebblebee app

The Pebblebee app is needed to update your device. Don't worry, you won't need to create an account or link your device. Once the device is updated, you can go back to the Apple Find My™ app.

  1. Download the Pebblebee iOS app
  2. Make sure Bluetooth is ON.
  3. On the login screen tap on "Update device software".
  4. Double-press the button.
  5. Select your device on the list and follow the in-app steps.
If you don't see your device on the list of scanned items:
  • Make sure Bluetooth is ON
  • Double-press your device again.
  • Make sure your device is charged. Press and hold the button, the LEDs should indicate the battery level.
  • Perform a factory reset by pressing 3 times, then holding on to the 4th press until a confirmation beep sound (Check Factory reset - tutorial video).
  • After the factory reset, double-press the button to re-enter pairing mode.
  • Your device's lights should start pulsating once in pairing mode. If they are no lights, double-press it again or re-try a factory reset.
  • The app will prompt you to pair the Clip or Card. Confirm it.
  • In the case of paring fails, go to the Bluetooth settings on your Apple® device and check if you see any 'Pb-FindMy' or 'Pb-####'. If yes, tap to 'Forget device'.

Add your device back to Apple Find My™ app

  1. Once the firmware is updated, go back to the Apple Find My™ app.
  1. Double-press your device to enter pair mode again.
  • Your device's lights will start flashing.
  • If they do not enter pairing mode, perform a factory reset.
Note: After the firmware update, the steps to factory reset Clip and Card are slightly different. Make sure to watch Card reset steps or Clip reset steps for clear steps.
  1. Follow the in-app instructions to add your device.

Want to know more about Clip and Card? Check more articles about Pebblebee - Apple® Find My or our video tutorials:

How did we do?