How to update your Clip or Card - Find My app
To ensure the best tracking experience keep your Clip and Card up to date by upgrading to the latest firmware.
If you are using the Pebblebee app
For Pebblebee app users, you can check for updates by tapping on "Software update" on your device details. If there is an update available, you will be able to continue and update it from there.
If you are using the Find My™ app
Please make sure your Bluetooth is ON. There are two places on your iPhone for Bluetooth settings:
- Check on the Control Center if Bluetooth button is selected
AND - On your phone's Settings > Bluetooth.
Check your Clip or Card firmware version
First of all, check if your unit needs a firmware update.
- On the Find My app, tap on your device.
- Close to the device's name, tap on the battery icon.
- The serial number and firmware version will appear.
eg. Serial '<16-digit-long-id>' Firmware: 1.3.35'
If you see v.1.3.21 - Proceed to update your device
If you see v.1.3.35 or v.1.9.0 - You are already running the latest available for your device. Don't need to continue with the below steps.
The below steps apply if you have been using your Card or Clip for iOS with the Find My™ app.
Temporarily remove the Clip or Card from the Find My™ app
To make your device discoverable and to be able to update, you will need to temporarily remove the device from the Find My™ app:
- Open the Find My™ app.
- Select your device, scroll down, and tap to 'Remove item'.
Upgrade with the Pebblebee app
The Pebblebee app is needed to update your device. Don't worry, you won't need to create an account or link your device. Once the device is updated, you can go back to the Find My™ app.
- Download the Pebblebee iOS app
- Make sure Bluetooth is ON.
- On the login screen tap on "Update device software".
- Double-press the button.
- Select your device on the list and follow the in-app steps.
If you don't see your device on the list of scanned items:
- Make sure Bluetooth is ON
- Double-press your device again.
- Make sure your device is charged. Press and hold the button, the LEDs should indicate the battery level.
- Perform a factory reset by pressing 3 times, then holding on to the 4th press until a confirmation beep sound (Check Factory reset - tutorial video).
- After the factory reset, double-press the button to re-enter pairing mode.
- Your device's lights should start pulsating once in pairing mode. If they are no lights, double-press it again or re-try a factory reset.
- The app will prompt you to pair the Clip or Card. Confirm it.
- In the case of paring fails, go to the Bluetooth settings on your Apple® device and check if you see any 'Pb-FindMy' or 'Pb-####'. If yes, tap to 'Forget device'.
Add your device back to Find My™
- Once the firmware is updated, go back to the Find My™ app.
- Double-press your device to enter pair mode again.
- Your device's lights will start flashing.
- If they do not enter pairing mode, perform a factory reset.
- Follow the in-app instructions to add your device.
Want to know more about Clip and Card? Check more articles about Pebblebee - Apple® Find My or our video tutorials:
