How to update your Clip, Card or Tag

Updated by Marina

To ensure the best tracking experience keep your Clip and Card up to date by upgrading to the latest firmware.

For Find My App users, you can check if your unit need a firmware update on this other article: Check the firmware version of your item

Install the Pebblebee app on your phone.

  1. Temporarily download the Pebblebee app on your phone.

Don't worry, you won't need to create an account or link your device. Once the device is updated, you can go back to the app of your preference.

Download the Pebblebee iOS app

Download the Pebblebee Android app

  1. Make sure your Bluetooth is ON.

For iOS users, there are two places on your iPhone for Bluetooth settings:

  • Check on the Control Center if the Bluetooth button icon is enabled AND on your phone's Settings > Bluetooth.

Open the Pebblebee app.

  1. Tap on the blue button 'Software update'. No login required.
  2. Do a five button presses your Pebblebee item (button is located where the bee logo is).
  • Your unit will shortly beep 3 times and flash its light (Clip will flash a dark blue 3 times).
  • If your unit is not paired yet, do a 2x button press instead to enter pairing mode.
  1. On the Pebblebee app screen, an item should appear on the list as 'PB-xxxx'. eg. 'PB-2345'.
  2. Quickly tap 'Check update' to check if there is an update available for your unit.
  3. If there is an update available, follow the in-app steps.
  4. Done. After update is finished, you can resume using your unit.

Note for Apple Find My users: After updating the unit with the Pebblebee app, it won't update the firmware version on the Apple Find My app

If you don't see your device on the list of scanned items:
  • Make sure Bluetooth is ON.
  • Make sure phone and Pebblebee unit are near each other.
  • Close the app and open it again.
  • Try the 5 button presses on your device again. There should be an light and sound indication if done correctly.
  • Make sure your device is charged. Press and hold the button, the LEDs should indicate the battery level.
  • Attempt a disable and re-enable of your unit by following the steps for your device.

Update failed - Troubleshooting steps to update your unit

Temporarily remove your unit from the Apple Find My™ app

If none of the steps above worked, you can attempt removing the unit from the app.

To make your device discoverable and to be able to update, you will need to temporarily remove the device from the Find My™ app:

  1. Open the Find My™ app.
  2. Select your device, scroll down, and tap to 'Remove item'.
  3. Perform a factory reset by pressing 3 times, then holding on to the 4th press until a confirmation beep sound (Check factory reset steps)
  1. After the factory reset, reopen the Pebblebee app and re-attempt the update process again.
  • In the case of paring fails, go to the Bluetooth settings on your Apple® device and check if you see any 'Pb-FindMy' or 'Pb-####'. If yes, tap to 'Forget device'.
  1. Add your device back to Apple's My App by double-pressing the device's button.
  2. Follow the in-app instructions to add your device.

The below steps apply if you have been using your Card, Clip or Tag with the Find My™ app.

If you are using the Pebblebee app

For Pebblebee app users, if an update is available, it will be offered when you first pair your unit.

  1. Double press the button on your Pebblebee item
  2. Tap on the + sign to add your unit to the Pebblebee app.
  3. If an update is available, it will be offered on the initial set up.

You can also check for updates on demand by tapping on "Software update" on your device details (you must be near to your unit to check). If there is an update available, you will be able to continue and update it from there.

For more details on how to check the firmware visit Check the Firmware version of your item

Note: Pebblebee for Universal units do not offer compatibility with the Pebblebee app. Attempting to pair them with the Pebblebee app won't work and you cannot update Universal units to get Pebblebee app compatibility.
If you purchased a Pebblebee for Android unit and wants to use it with the Pebblebee app

In order to use your Pebblebee for Android unit with the Pebblebee app, an update is required.

  • Upgrading your unit to get Pebblebee app compatibility won't remove Google's Find My Device compatibility. If you have upgraded your unit, you should still be able to pair it with Google's Find My Device app (A factory reset is required to switch networks and an unit can not be paired with both apps at the same time).

A firmware update is available with the solely purpose of adding Pebblebee app compatibility. No changes are being made related to Google's Find My app features.

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