FAQs

29 articles

Downloading the app

To be able to track your device, you will need to install the Pebblebee app.

Updated 7 months ago by Marina

What is a voice tag?

A voice tag is a keyword used to trigger smart voice assistants, such as Amazon Alexa and Google Assistant. When you ask the assistant to find your item, you will need to address it with the voice ta…

Updated 7 months ago by Marina

The Find Phone feature

The Find Phone feature allows you to push the device button and ring your phone in order to locate your phone. This feature is off by default, to use it, please follow these instructions: Enable Find…

Updated 6 months ago by Angela

How to find my lost device?

How to locate my Pebblebee item in case it gets lost.

Updated 1 year ago by Marina

Choose the unit of measure

Switch distances on the app from metric to the imperial system. Meters vs Feet.

Updated 6 months ago by Marina

How to add a Pebblebee device

Install the Pebblebee app on your smartphone. If you are using iOS or Android, just search for it on App Store or Google Play. Click here for more info How to install the Pebblebee app.. Log in to th…

Updated 6 months ago by Marina

Why my device is not charging?

There is more than one reason that can cause a device to not charge. To make sure we find the root cause for the problem or identify if your device is really defective, please follow the troubleshoot…

Updated 6 months ago by Marina

What is the Left Behind feature?

The Left Behind feature offers another method for preventing lost items. When enabled, the phone will sound a loud alert if it notices your Pebblebee device has been completely out of Bluetooth range…

Updated 2 months ago by Marina

Get directions to your device

Directions in the Pebblebee app help guide and provide directions from your phone's current location to the device's last known location. Open the Pebblebee app. Click on the Devices tab, at the bott…

Updated 6 months ago by Angela

What is a Default Device?

A default device is a device you choose to stand out among the others. This option becomes handy when you have multiple devices on your account, but use one more than the others. The device you set a…

Updated 6 months ago by Marina

Pebblebee app Location History

History in the Pebblebee app means that you can see the location history of each Pebblebee device. It provides different pinpoint locations that the device had traveled. You will be able to look back…

Updated 3 months ago by Hanna

Why is my device not beeping when I hit buzz?

There is more than one reason why your device may not buzz when you try to find it using the app. Please try the following troubleshooting steps: Make sure that Bluetooth is enabled. Check if you all…

Updated 6 months ago by Marina

Share or unshare your device

The more the merrier. The device sharing feature helps you find your things by allowing you to share your device with friends and family. They will be able to check the device's more recent location…

Updated 6 months ago by Marina

Set up a pin code to access the app

This pin code feature is used if you would like extra security for your Pebblebee app. When you log back into your Pebblebee account you will be asked to provide your pin code. Open the Pebblebee. Cl…

Updated 2 years ago by Angela

Grouping your Pebblebee devices

Groups can be used to organize your devices into different groups. This feature works great if you have many Pebblebee devices and want to keep them organized in groups. There are two ways to create…

Updated 6 months ago by Angela

Required permissions

In order to provide an accurate and reliable location of your valuables, please enable all requested permissions. There are some permissions that are required to ensure the app will perform properly.…

Updated 2 years ago by Marina

Solve Error - This device is already claimed

There are a couple of reasons your device shows as Already Claimed when you try to add it to your account. If you have previously used your device. The most common explanation for an "Already Claimed…

Updated 2 months ago by Marina

Why I can't add my Pebblebee device?

We know how excited you are to start using your new device. Adding your new device to your account is the first step to be able to track your valuables. Here are some of the most commons issues users…

Updated 2 years ago by Marina

Buzzing and finding your items

Finding your item was just made easier with the Pebblebee App. We have improved how you look for your items - Proximity detection and Mark as Lost features

Updated 1 year ago by Marina

The Virtual Fence

A virtual fence is a boundary on the map that will trigger a notification when your Pebblebee device has left or entered that predefined area.

Updated 2 months ago by Marina

Solving - Found update has failed

Troubleshooting steps in case the Found, Clip or Card failed to update or is showing 'Software revision failure'.

Updated 2 months ago by Marina

How to force kill or close the app

Swipe closing the app can help you fix some common problems with the app interface.

Updated 2 years ago by Marina

Delete your account

Steps to remove your account information from the Pebblebee servers.

Updated 6 months ago by Marina

The battery status of your Pebblebee

How to check your device battery status and battery life

Updated 2 years ago by Marina

How to improve location accuracy

Here are some tips on how to improve your location precision over Bluetooth and cellular

Updated 1 month ago by Marina

Optimize your Pebblebee app performance

Tips to solve some Operating System common issues when using the Pebblebee app: App stops scanning, location not accurate, app not scanning in the background.

Updated 1 month ago by Marina

Contact Us

Our Support email | Contact form

Updated 3 months ago by Marina

How to join the Android beta Program

Hot to join the Pebblebee Android Beta testing program.

Updated 5 months ago by Marina

What is the difference between Finder 2.0 and Clip, Black Card and Card?

The Black Card, Finder 2.0, Clip, and Card are all Pebblebee Bluetooth devices. (As of April 2023, Black Card and Finder 2.0 have been discontinued by Pebblebe e). All can be used with the Pebblebee…

Updated 1 month ago by Marina