FAQs

25 articles

Downloading the app

To be able to track your device, you will need to install the Pebblebee app.

Updated 1 month ago by Marina

What is a voice tag?

A voice tag is a keyword used to trigger smart voice assistants, such as Amazon Alexa and Google Assistant. When you ask the assistant to find your item, you will need to address it with the voice ta…

Updated 1 year ago by Marina

The Find Phone feature

The Find Phone feature allows you to push the device button and ring your phone in order to locate your phone. This feature is off by default, to use it, please follow these instructions: Enable Find…

Updated 1 month ago by Angela

How to find my lost device?

How to locate my Pebblebee item in case it gets lost.

Updated 1 month ago by Marina

Choose the unit of measure

The unit of measure is used to show the distance between your phone and your device. By default, the app is set to show miles, but you can also switch to display the distances in kilometers. Open the…

Updated 1 year ago by Marina

How to add a Pebbebee device

Install the Pebblebee app on your smartphone. If you are using iOS or Android, just search for it on App Store or Google Play. Click here for more info How to install the Pebblebee app.. Log in to th…

Updated 1 year ago by Marina

Why my device is not charging?

There is more than one reason that can cause a device to not charge. To make sure we find the root cause for the problem or identify if your device is really defective, please follow the troubleshoot…

Updated 6 months ago by Marina

What is the left behind?

The Left Behind feature offers another method for preventing lost items. When enabled, the phone will sound a loud alert if it notices your Pebblebee device has been completely out of range of the ph…

Updated 1 year ago by Marina

What does directions mean?

Directions in the Pebblebee app means the app will provide directions from your phone's current location to the device's last known location. To find the directions please follow these steps: Open th…

Updated 1 year ago by Angela

What is a Default Device?

A default device is a device you choose to stand out among the others. This option becomes handy when you have multiple devices on your account, but use one more than the others. The device you set a…

Updated 1 year ago by Marina

What is Location History?

History in the Pebblebee app means that you can see the location history of each Pebblebee device. It provides different pinpoint locations that the device had traveled. You will be able to look back…

Updated 1 year ago by Hanna

Why is my device not beeping when I hit buzz?

There is more than one reason why your device may not buzz when you try to find it using the app. Please try the following troubleshooting steps: Make sure that Bluetooth is enabled. Check if you all…

Updated 7 months ago by Marina

Share or unshare your device

The more the merrier. The device sharing feature helps you to find your things by allowing you to share your device with friends and family. They will be able to check the device's more recent locati…

Updated 6 months ago by Marina

Set up a pin code to access the app

This pin code feature is used if you would like extra security for your Pebblebee app. When you log back into your Pebblebee account you will be asked to provide your pin code. Open the Pebblebee. Cl…

Updated 1 year ago by Angela

Grouping your Pebblebee devices

Groups can be used to organize your devices into different groups. This feature works great if you have many Pebblebee devices and want to keep them organized in groups. There are two ways to create…

Updated 1 year ago by Angela

Required permissions

In order to provide an accurate and reliable location of your valuables, please enable all requested permissions. There are some permissions that are required to ensure the app will perform properly.…

Updated 9 months ago by Marina

Solve Error - This device is already claimed

There are a couple of reasons your device shows as Already Claimed when you try to add it to your account. If you have previously used your device. The most common explanation for an "Already Claimed…

Updated 1 year ago by Marina

Why I can't add my Pebblebee device?

We know how excited you are to start using your new device. Adding your new device to your account is the first step to be able to track your valuables. Here are some of the most commons issues users…

Updated 1 year ago by Marina

Buzzing and finding your items

Finding your item was just made easier with the Pebblebee App. We have improved how you look for your items - Proximity detection and Mark as Lost features

Updated 2 months ago by Marina

The Virtual Fence

A virtual fence is a boundary on the map that will trigger a notification when your Pebblebee device has left or entered that predefined area.

Updated 2 months ago by Marina

How to force kill or close the app

Swipe closing the app can help you fix some common problems with the app interface.

Updated 7 months ago by Marina

The battery status of your Pebblebee

How to check your device battery status and battery life

Updated 6 months ago by Marina

How to improve location accuracy

Here are some tips on how to improve your location precision over Bluetooth and cellular

Updated 6 months ago by Marina

Contact Us

Our Support email | Contact form

Updated 1 year ago by Marina

How to join the Android beta Program

Hot to join the Pebblebee Android Beta testing program.

Updated 8 months ago by Marina