FAQs

38 articles

Downloading the app

To be able to track your device, you will need to install the Pebblebee app.

Updated by Marina

What is a voice tag?

A voice tag is a keyword used to trigger smart voice assistants, such as Amazon Alexa and Google Assistant. When you ask the assistant to find your item, you will need to address it with the voice ta…

Updated by Marina

The Find Phone feature

The Find Phone feature allows you to double-press the device button and ring your phone in order to locate your phone. This feature is off by default, to use it, please follow the instructions on thi…

Updated by Angela

How to find my lost device?

How to locate my Pebblebee item in case it gets lost.

Updated by Marina

Choose the unit of measure

Switch distances on the app from metric to the imperial system. Meters vs Feet.

Updated by Marina

How to add your item to the Pebblebee app

This article shows how to add our Pebblebee Legacy products (Finder 2.0, Black Card, Finder Classic and Honey) to the Pebblebee app.

Updated by Marina

Why my device is not charging?

Troubleshoot and check if your device is charging

Updated by Marina

Set up Left Behind notifications

How to enable left behind notifications on your Pebblebee app and Apple Find My app.

Updated by Marina

Get directions to your device

Directions in the Pebblebee app help guide and provide directions from your phone's current location to the device's last known location. Open the Pebblebee app. Click on the Devices tab, at the bott…

Updated by Angela

What is a Default Device?

A default device is a device you choose to stand out among the others. This option becomes handy when you have multiple devices on your account, but use one more than the others. The device you set a…

Updated by Marina

Pebblebee app Location History

History in the Pebblebee app means that you can see the location history of each Pebblebee device. It provides different pinpoint locations that the device had traveled. You will be able to look back…

Updated

Why is my device not beeping when I hit buzz?

There is more than one reason why your device may not buzz when you try to find it using the app. Please try the following troubleshooting steps: Make sure that Bluetooth is enabled. Check if you all…

Updated by Marina

Share or unshare your device

The more the merrier. The device sharing feature helps you find your things by allowing you to share your device with friends and family. They will be able to check the device's more recent location…

Updated by Marina

Set up a pin code to access the app

This pin code feature is used if you would like extra security for your Pebblebee app. When you log back into your Pebblebee account you will be asked to provide your pin code. Open the Pebblebee. Cl…

Updated by Angela

Grouping your Pebblebee devices

Groups can be used to organize your devices into different groups. This feature works great if you have many Pebblebee devices and want to keep them organized in groups. There are two ways to create…

Updated by Angela

Required permissions

In order to provide an accurate and reliable location of your valuables, please enable all requested permissions. There are some permissions that are required to ensure the app will perform properly.…

Updated by Marina

Explore what's possible from Pebblebee web

Visualize your devices. Delve into your created groups, owned and shared devices right from the device list or find out where they are with the icon and clusters in the map. Check your device details…

Updated by Pia

Quick Setup Guides

Pebblebee products short Manuals

Updated by Marina

Solve Error - This device is already claimed

There are a couple of reasons your device shows as Already Claimed when you try to add it to your account. If you have previously used your device. The most common explanation for an "Already Claimed…

Updated by Marina

Why I can't add my Pebblebee device?

We know how excited you are to start using your new device. Adding your new device to your account is the first step to be able to track your valuables. Here are some of the most commons issues users…

Updated by Marina

How to identify your Clip and Card generation

How to differentiate Clip and Card generations

Updated by Marina

Buzzing and finding your items

Finding your item was just made easier with the Pebblebee App. We have improved how you look for your items - Proximity detection and Mark as Lost features

Updated by Marina

The Virtual Fence

A virtual fence is a boundary on the map that will trigger a notification when your Pebblebee device has left or entered that predefined area.

Updated by Marina

Solving - Found update has failed

Troubleshooting steps in case the Found, Clip or Card failed to update or is showing 'Software revision failure'.

Updated by Marina

How to force kill or close the app

Swipe closing the app can help you fix some common problems with the app interface.

Updated by Marina

What is Pebblebee Web?

Pebblebee web, our latest addition to the Pebblebee family, is a dashboard that you can access from any web browser to keep track of your belongings. How can I log in? Click here to open Pebblebee We…

Updated by Pia

Delete your account

Steps to remove your account information from the Pebblebee servers.

Updated by Marina

The battery status of your Pebblebee

How to check your device battery status and battery life

Updated by Marina

Clip, Card and Tag - Apple Find My™ vs Google's Find My Device

Card, Clip and Tag and which apps you can use them

Updated by Marina

Check the firmware version of your item

In order to provide the best tracking experience, Pebblebee may offer firmware updates to keep your products up to date, bringing the latest features and performance improvements to your items. Pleas…

Updated by Marina

How to improve location accuracy

Here are some tips on how to improve your location precision over Bluetooth and cellular

Updated by Marina

Clip light flashing blue - What does it mean?

The Clip flashes a blue light when in pairing mode

Updated by Marina

Could not connect - Troubleshooting steps to update

Could not connect to my item - Disable and re-enable to resume

Updated by Marina

Pebblebee for Android and Google's Find My Device Network

Update on Google’s Find My Device app launch and Pebblebee Android pre-orders

Updated by Marina

Optimize your Pebblebee app performance

Tips to solve some Operating System common issues when using the Pebblebee app: App stops scanning, location not accurate, app not scanning in the background.

Updated by Marina

Contact Us

Our Support email | Contact form

Updated by Marina

How to join the Android beta Program

Hot to join the Pebblebee Android Beta testing program.

Updated by Marina

What is the difference between Finder 2.0 and Clip, Black Card and Card?

The Black Card, Finder 2.0, Clip, and Card are all Pebblebee Bluetooth devices. (As of April 2023, Black Card and Finder 2.0 have been discontinued by Pebblebe e). All can be used with the Pebblebee…

Updated by Marina