FAQs
Downloading the app
What is a voice tag?
The Find Phone feature
How to find my lost device?
Choose the unit of measure
How to add a Pebbebee device
Why my device is not charging?
What is the left behind?
What does directions mean?
What is a Default Device?
What is Location History?
Why is my device not beeping when I hit buzz?
Share or unshare your device
Set up a pin code to access the app
Grouping your Pebblebee devices
Required permissions
Solve Error - This device is already claimed
Why I can't add my Pebblebee device?
Buzzing and finding your items
The Virtual Fence
How to force kill or close the app
The battery status of your Pebblebee
How to improve location accuracy
Contact Us
How to join the Android beta Program
Order Inquiries
Order status
Change shipping address
Warranty
Return Policies
International Shipping
Pebblebee Family
Found
Solving - Activating SIM Card error
How much is just the Pebblebee found?
Solve errors claiming the FOUND
How long does the Found battery last?
Getting Started with your Found
Found Features
How can I attach the Found to my belongings?
FOUND technical specifications
Legacy Found Tracking modes - Previous version
The Found Tracking modes - Which one should I be using?
Your Found LTE is lost
A Found update is available
Pebblebee Found LTE subscription
Found Tracking Modes
What are the uses of the Found button?
Why is my Found not syncronizing its location?
Why does my Found battery never fully charge?
Can I switch the Found tracking mode remotely?
Solve Found error - There is an issue with the device subscription
Found 90 days free trial
Found Troubleshooting steps
Black Card
Getting started with your Black Card
Black Card technical specifications
My Black Card is not buzzing
Finder 2.0
Getting started with your Finder 2.0
Finder 2.0 technical specifications
Finder 1.0
Getting started with the finder 1.0
Tech Specs for the Finder 1.0
How does the Finder 1.0 work?
How to change the finder 1.0 battery?
Honey
Getting Started with your Honey
How do I change the Honey battery?
Why won't the Honey light turn off?
Account and payments options
Does the Pebblebee app require a subscription?
Can I use my device on a different account?
I can't log in to the app
Voice Assistants
Setting up Alexa
Setting up Google Assistant
What languages does the voice assistant supports?
All Categories > Order Inquiries
5 articles
Where is my order? When your order ships, you will receive a confirmation email with the tracking number. For international orders, once the package leaves the country tracking will be updated, and t…
Updated 2 years ago by Marina
Orders are often shipped within 24hrs, if you need an address change we encourage you to do under that period.
Is there a warranty for my device? Pebblebee offers a 1 year limited warranty against product defects, effective from time of delivery. Product defects do not include those resulting from: accident,…
Updated 10 months ago by Marina
Orders purchased directly through www.pebblebee.com are eligible for our Money Back Guarantee. For Pebblebee products purchased through other retailers, they are subject to the retailers’ return poli…
Updated 1 year ago by Marina
Do you ship internationally? We do ship internationally! There are only a few countries we are unable to ship to at this time: South Africa, Indonesia, Iran, Cuba, and North Korea. Due to Covid-19 th…
