FAQs
Downloading the app
What is a voice tag?
The Find Phone feature
How to find my lost device?
Choose the unit of measure
How to add a Pebblebee device
Why my device is not charging?
What is the Left Behind feature?
Get directions to your device
What is a Default Device?
Pebblebee app Location History
Why is my device not beeping when I hit buzz?
Share or unshare your device
Set up a pin code to access the app
Grouping your Pebblebee devices
Required permissions
Solve Error - This device is already claimed
Why I can't add my Pebblebee device?
Buzzing and finding your items
The Virtual Fence
How to force kill or close the app
Delete your account
The battery status of your Pebblebee
How to improve location accuracy
Optimize your Pebblebee app performance
Contact Us
How to join the Android beta Program
What is the difference between Finder 2.0 – Black Card and Clip – Card?
Order Inquiries
Order status
Change shipping address
Warranty
Return Policies
International Shipping
Pebblebee Family
Clip
Clip technical specifications
Card
Card - Tutorial videos
Card technical specifications
Found
Solving - Activating SIM Card error
How much is the Pebblebee Found subscription?
Solve errors claiming the FOUND
How long does the Found battery last?
Getting Started with your Found
Found Features
How can I attach the Found to my belongings?
FOUND technical specifications
The Found Tracking modes - Which one should I be using?
Your Found LTE is lost
A Found update is available
Pebblebee Found LTE subscription
Found Tracking Modes
What are the uses of the Found button?
Why is my Found not syncronizing its location?
Found - Live tracking
Why does my Found battery never fully charge?
Can I switch the Found tracking mode remotely?
Solve Found error - There is an issue with the device subscription
Found 30 days free trial
Found Troubleshooting steps
Black Card
Getting started with your Black Card
Black Card technical specifications
My Black Card is not buzzing
Finder 2.0
Getting started with your Finder 2.0
Finder 2.0 technical specifications
Finder 1.0
Getting started with the finder 1.0
Tech Specs for the Finder 1.0
How does the Finder 1.0 work?
How to change the finder 1.0 battery?
Honey
Getting Started with your Honey
How do I change the Honey battery?
Why won't the Honey light turn off?
Account and payments options
Does the Pebblebee app require a subscription?
Can I use my device on a different account?
I can't log in to the app
Voice Assistants
Setting up Alexa
Setting up Google Assistant
What languages does the voice assistant supports?
Pebblebee - Apple® Find My™
Link Clip and Card with the Pebblebee app
How to add your Clip or Card to Apple Find My™ app?
How to reset a Clip and Card?
Can I use Clip and Card with the Pebblebee app?
Can I use my Card and Clip on an Android phone?
How to update your Clip or Card - Find My app
How can I check the Clip and Card battery status?
Do Clip and Card emit alerts of unwanted tracking?
All Categories > Order Inquiries
5 articles
Where is my order? When your order ships, you will receive a confirmation email with the tracking number. For international orders, once the package leaves the country tracking will be updated, and t…
Updated 2 years ago by Marina
Orders are often shipped within 24hrs, if you need an address change we encourage you to do under that period.
Is there a warranty for my device? Pebblebee offers a 1 year limited warranty against product defects, effective from time of delivery. Product defects do not include those resulting from: accident,…
Orders purchased directly through www.pebblebee.com are eligible for our Money Back Guarantee. For Pebblebee products purchased through other retailers, they are subject to the retailers’ return poli…
Do you ship internationally? We do ship internationally! There are only a few countries we are unable to ship to at this time: South Africa, Indonesia, Iran, Cuba, and North Korea. Due to Covid-19 th…
