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FAQs

Downloading the app

What is a voice tag?

What is the Find Phone feature?

What happen if I lose my device?

Choose the unit of measure

How to add a Pebbebee device

Why my device is not charging?

What is the left behind?

What does directions mean?

What is a Default Device?

What is Location History?

Why is my device not beeping when I hit buzz?

Share or unshare your device

Set up a pin code to access the app

Grouping your Pebblebee devices

Required permissions

Solve Error - This device is already claimed

Why I can't add my Pebblebee device?

Buzzing and finding your items

Contact Us

Order Inquiries

Order status

Change shipping address

Warranty

Return Policies

International Shipping

Pebblebee Family

Black Card

Getting started with your Black Card

Black Card technical specifications

My Black Card is not buzzing

Finder 2.0

Getting started with your Finder 2.0

Finder 2.0 technical specifications

Finder 1.0

Getting started with the finder 1.0

Tech Specs for Finder 1.0

How does the Finder 1.0 work?

How to change the finder 1.0 battery?

Honey

Getting Started with your Honey

How do I change the Honey battery?

Why won't the Honey light turn off?

Account and payments options

Can I use my device on a different account?

I can't log in to the app

Voice Assistants

Setting up Alexa

Setting up Google Assistant

What languages does the voice assistant supports?

All Categories ​>​ ​Order Inquiries

Order Inquiries

5 articles

Order status

Where is my order? When your order ships, you will receive a confirmation email with the tracking number. For international orders, once the package leaves the country tracking will be updated, and t…

Updated 3 months ago by Marina

Change shipping address

Orders are often shipped within 24hrs, if you need an address change we encourage you to do under that period.

Updated 3 months ago by Marina

Warranty

Is there a warranty for my device? Pebblebee offers a 1 year limited warranty against product defects, effective from time of delivery. Product defects do not include those resulting from accident, w…

Updated 3 months ago by Marina

Return Policies

Orders purchased directly through www.pebblebee.com are eligible for our Money Back Guarantee. For Pebblebee products purchased through other retailers, they are subject to the retailers’ return poli…

Updated 3 months ago by Marina

International Shipping

Do you ship internationally? We do ship internationally! There are only a few countries we are unable to ship to at this time: South Africa, Indonesia, Iran, Cuba, and North Korea. Due to Covid-19 th…

Updated 1 month ago by Marina

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