FAQs
Downloading the app
What is a voice tag?
What is the Find Phone feature?
What happen if I lose my device?
Choose the unit of measure
How to add a Pebbebee device
Why my device is not charging?
What is the left behind?
What does directions mean?
What is a Default Device?
What is Location History?
Why is my device not beeping when I hit buzz?
Share or unshare your device
Set up a pin code to access the app
Grouping your Pebblebee devices
Required permissions
Solve Error - This device is already claimed
Why I can't add my Pebblebee device?
Buzzing and finding your items
Contact Us
Order Inquiries
Order status
Change shipping address
Warranty
Return Policies
International Shipping
Pebblebee Family
Black Card
Getting started with your Black Card
Black Card technical specifications
My Black Card is not buzzing
Finder 2.0
Getting started with your Finder 2.0
Finder 2.0 technical specifications
Finder 1.0
Getting started with the finder 1.0
Tech Specs for Finder 1.0
How does the Finder 1.0 work?
How to change the finder 1.0 battery?
Honey
Getting Started with your Honey
How do I change the Honey battery?
Why won't the Honey light turn off?
Account and payments options
Can I use my device on a different account?
I can't log in to the app
Voice Assistants
Setting up Alexa
Setting up Google Assistant
What languages does the voice assistant supports?
All Categories > Order Inquiries
5 articles
Where is my order? When your order ships, you will receive a confirmation email with the tracking number. For international orders, once the package leaves the country tracking will be updated, and t…
Updated 3 months ago by Marina
Orders are often shipped within 24hrs, if you need an address change we encourage you to do under that period.
Is there a warranty for my device? Pebblebee offers a 1 year limited warranty against product defects, effective from time of delivery. Product defects do not include those resulting from accident, w…
Orders purchased directly through www.pebblebee.com are eligible for our Money Back Guarantee. For Pebblebee products purchased through other retailers, they are subject to the retailers’ return poli…
Do you ship internationally? We do ship internationally! There are only a few countries we are unable to ship to at this time: South Africa, Indonesia, Iran, Cuba, and North Korea. Due to Covid-19 th…
Updated 1 month ago by Marina
