FAQs
Downloading the app
What is a voice tag?
The Find Phone feature
How to find my lost device?
Choose the unit of measure
How to add your item to the Pebblebee app
Why my device is not charging?
What is the Left Behind feature?
Get directions to your device
What is a Default Device?
Pebblebee app Location History
Why is my device not beeping when I hit buzz?
Share or unshare your device
Set up a pin code to access the app
Grouping your Pebblebee devices
Required permissions
Explore what's possible from Pebblebee web
Quick Setup Guides
Solve Error - This device is already claimed
Why I can't add my Pebblebee device?
How to identify your Clip and Card generation
Buzzing and finding your items
The Virtual Fence
Solving - Found update has failed
How to force kill or close the app
What is Pebblebee Web?
Delete your account
The battery status of your Pebblebee
Clip, Card and Tag - Apple Find My™ vs Google's Find My Device
Check the firmware version of your item
How to improve location accuracy
Clip light flashing blue - What does it mean?
Pebblebee for Android and Google's Find My Device Network
Optimize your Pebblebee app performance
Contact Us
How to join the Android beta Program
What is the difference between Finder 2.0 and Clip, Black Card and Card?
Pebblebee Family
Clip
Getting started with your Clip
Clip - video tutorials
Clip 2nd Gen - technical specifications
Clip 1st Gen - technical specifications
Clip Gen 2 Instructions
Card
Getting started with your Card
Card - Tutorial videos
Card 2nd Gen - technical specifications
Card 1st Gen - technical specifications
Card Gen 2 Instructions
Tag
Getting started with your Tag
Tag - technical specifications
Tag tutorial videos
Tag Attachments
How to check the Tag's battery status?
Tag Gen 2 Instructions
Found
Solving - Activating SIM Card error
How much is the Pebblebee Found subscription?
Solve errors claiming the FOUND
How long does the Found battery last?
Getting Started with your Found
Found Features
How can I attach the Found to my belongings?
FOUND technical specifications
Found - Check the device status
The Found Tracking modes - Which one should I be using?
Your Found LTE is lost
A Found update is available
Pebblebee Found LTE subscription
Found Tracking Modes
What are the uses of the Found button?
Why is my Found not syncronizing its location?
Found - Live tracking
Why does my Found battery never fully charge?
Can I switch the Found tracking mode remotely?
Solve Found error - There is an issue with the device subscription
Found 30 days free trial
Device check - How to self-diagnose that your Found is working as expected
Found Troubleshooting steps
Black Card
Getting started with your Black Card
Black Card technical specifications
My Black Card is not buzzing
Finder 2.0
Getting started with your Finder 2.0
Finder 2.0 technical specifications
Finder 1.0
Getting started with the finder 1.0
Tech Specs for the Finder 1.0
How does the Finder 1.0 work?
How to change the finder 1.0 battery?
Honey
Getting Started with your Honey
How do I change the Honey battery?
Why won't the Honey light turn off?
Account and payments options
Does the Pebblebee app require a subscription?
Can I use my device on a different account?
I can't log in to the app
Voice Assistants
Setting up Alexa
Setting up Google Assistant
What languages does the voice assistant supports?
Setting up Siri
Order Inquiries
Order status
Change shipping address
Warranty policy
Return Policies
International Shipping
Pebblebee - Apple® Find My™
How to add your Clip, Card or Tag to Apple Find My™ app?
Link a Clip, Card or Tag with the Pebblebee app
How to reset a Clip, Card and Tag?
How to update your Clip or Card - Find My™ app
How to charge and check the Clip, Card and Tag battery status?
Do Clip, Card and Tag emit alerts of unwanted tracking?
All Categories > Pebblebee Family > Found
23 articles
Troubleshoot the error Activating the SIM Card.
Updated 2 years ago by Marina
The Found is a cellular LTE GPS tracker which requires a subscription to work. You can add a 1-year, 2-years or 3-years plan.
Updated 1 year ago by Marina
Solve the errors: Getting IMEI, Getting LTE Status, SIM Card error, Cellular Reception preferred to Finalize Device activation, Could not connect to your device.
Unlike historical GPS trackers, the Found uses LTE-M for power-efficient location updates. This means that we are able to make the batteries last much longer than other trackers on the market. Batter…
First steps to start using your Found! - Charge, Claim, Update and start using it!
A summary of all the app features: Directions, Share, Buzz, Tracking modes, Virtual fence, Location History, Find Phone, Voice assistant, Left Behind and Crowd GPS.
Updated 1 year ago by Angela
How to attach the Found to your items
Dimensions, Weight, Cellular Coverage and Waterproof.
Connectivity is a Found feature that allows you to check the current connectivity status of your device. To view connectivity status: Open the Pebblebee app. Click on Devices tab and select the Found…
Updated 1 year ago by Pia
The tracking modes - Which one works best for your use case?
How to search for your Found. Tips to get you to locate your device.
The Found firmware update. Update the FoundOS.
Updated 6 months ago by Marina
How to check your subscription plan, cancel and upgrade.
Found tracking modes - Frequency of updates and battery life for Finding mode, Approximated tracking, Motion triggered, Standby, Bluetooth Only.
Found button press, single and double press. Turn off? Factory reset?
Found not updating location - Troubleshooting steps
Live tracking is a Found feature meant to help to find your item by tracking it in real-time. Once activated, you to will get location updates every few seconds shown on the map. This feature is stil…
The battery is likely already charged to 100% after 4 hours of charge. If you believe your device is not charging properly, please try the suggestions below: Check if the light of the Found shows gre…
The Found allows you to change its tracking mode remotely if you were previously using it as with a cellular mode.
After the Found was activated, if you try to claim a device to another account you will face the error: "There is an issue with the device subscription". The first time you add the Found in the Pebbl…
Depending on where you purchased, your Found might come with a 30-days free trial that gives access to all premium features. During that time you will be able to access all Found tracking modes. Acti…
Device check is a feature that allows you to check the state of your Found LTE device using the Pebblebee app. To run this feature, you'll need to have updated your Found to firmware version 2.2.0-rc…
Updated 10 months ago by Pia
If you think your Found is not working properly there is a couple of things to try to identify the problem and troubleshooting. Please check the below sections and apply them to your device. Check if…
Updated
by
Angela
