Found

23 articles

Solving - Activating SIM Card error

Troubleshoot the error Activating the SIM Card.

Updated 2 years ago by Marina

How much is the Pebblebee Found subscription?

The Found is a cellular LTE GPS tracker which requires a subscription to work. You can add a 1-year, 2-years or 3-years plan.

Updated 1 year ago by Marina

Solve errors claiming the FOUND

Solve the errors: Getting IMEI, Getting LTE Status, SIM Card error, Cellular Reception preferred to Finalize Device activation, Could not connect to your device.

Updated 2 years ago by Marina

How long does the Found battery last?

Unlike historical GPS trackers, the Found uses LTE-M for power-efficient location updates. This means that we are able to make the batteries last much longer than other trackers on the market. Batter…

Updated 1 year ago by Marina

Getting Started with your Found

First steps to start using your Found! - Charge, Claim, Update and start using it!

Updated 2 years ago by Marina

Found Features

A summary of all the app features: Directions, Share, Buzz, Tracking modes, Virtual fence, Location History, Find Phone, Voice assistant, Left Behind and Crowd GPS.

Updated 10 months ago by Angela

How can I attach the Found to my belongings?

How to attach the Found to your items

Updated 2 years ago by Marina

FOUND technical specifications

Dimensions, Weight, Cellular Coverage and Waterproof.

Updated 1 year ago by Marina

Found - Check the device status

Connectivity is a Found feature that allows you to check the current connectivity status of your device. To view connectivity status: Open the Pebblebee app. Click on Devices tab and select the Found…

Updated 10 months ago by Pia

The Found Tracking modes - Which one should I be using?

The tracking modes - Which one works best for your use case?

Updated 8 months ago by Marina

Your Found LTE is lost

How to search for your Found. Tips to get you to locate your device.

Updated 2 years ago by Marina

A Found update is available

The Found firmware update. Update the FoundOS.

Updated 2 months ago by Marina

Pebblebee Found LTE subscription

How to check your subscription plan, cancel and upgrade.

Updated 1 year ago by Marina

Found Tracking Modes

Found tracking modes - Frequency of updates and battery life for Finding mode, Approximated tracking, Motion triggered, Standby, Bluetooth Only.

Updated 9 months ago by Angela

What are the uses of the Found button?

Found button press, single and double press. Turn off? Factory reset?

Updated 2 years ago by Marina

Why is my Found not syncronizing its location?

Found not updating location - Troubleshooting steps

Updated 8 months ago by Marina

Found - Live tracking

Live tracking is a Found feature meant to help to find your item by tracking it in real-time. Once activated, you to will get location updates every few seconds shown on the map. This feature is stil…

Updated 2 months ago by Marina

Why does my Found battery never fully charge?

The battery is likely already charged to 100% after 4 hours of charge. If you believe your device is not charging properly, please try the suggestions below: Check if the light of the Found shows gre…

Updated 1 year ago by Marina

Can I switch the Found tracking mode remotely?

The Found allows you to change its tracking mode remotely if you were previously using it as with a cellular mode.

Updated 1 year ago by Marina

Solve Found error - There is an issue with the device subscription

After the Found was activated, if you try to claim a device to another account you will face the error: "There is an issue with the device subscription". The first time you add the Found in the Pebbl…

Updated 2 years ago by Marina

Found 30 days free trial

Depending on where you purchased, your Found might come with a 30-days free trial that gives access to all premium features. During that time you will be able to access all Found tracking modes. Acti…

Updated 2 years ago by Marina

Device check - How to self-diagnose that your Found is working as expected

Device check is a feature that allows you to check the state of your Found LTE device using the Pebblebee app. To run this feature, you'll need to have updated your Found to firmware version 2.2.0-rc…

Updated 5 months ago by Pia

Found Troubleshooting steps

If you think your Found is not working properly there is a couple of things to try to identify the problem and troubleshooting. Please check the below sections and apply them to your device. Check if…

Updated 2 months ago by Marina