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FAQs

Downloading the app

What is a voice tag?

The Find Phone feature

How to find my lost device?

Choose the unit of measure

How to add a Pebbebee device

Why my device is not charging?

What is the left behind?

Get directions to your device

What is a Default Device?

Pebblebee app Location History

Why is my device not beeping when I hit buzz?

Share or unshare your device

Set up a pin code to access the app

Grouping your Pebblebee devices

Required permissions

Solve Error - This device is already claimed

Why I can't add my Pebblebee device?

Buzzing and finding your items

The Virtual Fence

How to force kill or close the app

Delete your account

The battery status of your Pebblebee

How to improve location accuracy

Optimize your Pebblebee app performance

Contact Us

How to join the Android beta Program

What is the difference between Finder 2.0 – Black Card and Clip – Card?

Order Inquiries

Order status

Change shipping address

Warranty

Return Policies

International Shipping

Pebblebee Family

Clip

Clip technical specifications

Card

Card - Tutorial videos

Card technical specifications

Found

Solving - Activating SIM Card error

How much is the Pebblebee Found subscription?

Solve errors claiming the FOUND

How long does the Found battery last?

Getting Started with your Found

Found Features

How can I attach the Found to my belongings?

FOUND technical specifications

Legacy Found Tracking modes - Previous version

The Found Tracking modes - Which one should I be using?

Your Found LTE is lost

A Found update is available

Pebblebee Found LTE subscription

Found Tracking Modes

What are the uses of the Found button?

Why is my Found not syncronizing its location?

Why does my Found battery never fully charge?

Can I switch the Found tracking mode remotely?

Solve Found error - There is an issue with the device subscription

Found 30 days free trial

Found Troubleshooting steps

Black Card

Getting started with your Black Card

Black Card technical specifications

My Black Card is not buzzing

Finder 2.0

Getting started with your Finder 2.0

Finder 2.0 technical specifications

Finder 1.0

Getting started with the finder 1.0

Tech Specs for the Finder 1.0

How does the Finder 1.0 work?

How to change the finder 1.0 battery?

Honey

Getting Started with your Honey

How do I change the Honey battery?

Why won't the Honey light turn off?

Account and payments options

Does the Pebblebee app require a subscription?

Can I use my device on a different account?

I can't log in to the app

Voice Assistants

Setting up Alexa

Setting up Google Assistant

What languages does the voice assistant supports?

Pebblebee - Apple® Find My™

Link Clip and Card with the Pebblebee app

How to add your Clip or Card to Apple Find My™ app?

How to reset a Clip and Card?

Can I use Clip and Card with the Pebblebee app?

Can I use my Card and Clip on an Android phone?

How to update your Clip or Card - Find My app

How can I check the Clip and Card battery status?

Do Clip and Card emit alerts of unwanted tracking?

All Categories ​>​ ​Account and payments options

Account and payments options

3 articles

Does the Pebblebee app require a subscription?

Do I need a subscription to use my Pebblebee devices?

Updated 11 months ago by Marina

Can I use my device on a different account?

Yes, you can transfer your Bluetooth devices (Black Card, Finder 2.0, Finder Classic and Honey) to a new account using the app. You cannot transfer a Found device. If you would like to share a device…

Updated 1 year ago by Marina

I can't log in to the app

There are different reasons why you may not be able to login to the app. Here we are going to show the commons reasons and help you troubleshoot. I didn't receive my verification code. The verificati…

Updated 11 months ago by Marina

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