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FAQs

Downloading the app

What is a voice tag?

What is the Find Phone feature?

What happen if I lose my device?

Choose the unit of measure

How to add a Pebbebee device

Why my device is not charging?

What is the left behind?

What does directions mean?

What is a Default Device?

What is Location History?

Why is my device not beeping when I hit buzz?

Share or unshare your device

Set up a pin code to access the app

Grouping your Pebblebee devices

Required permissions

Solve Error - This device is already claimed

Why I can't add my Pebblebee device?

Buzzing and finding your items

Contact Us

Order Inquiries

Order status

Change shipping address

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International Shipping

Pebblebee Family

Black Card

Getting started with your Black Card

Black Card technical specifications

My Black Card is not buzzing

Finder 2.0

Getting started with your Finder 2.0

Finder 2.0 technical specifications

Finder 1.0

Getting started with the finder 1.0

Tech Specs for Finder 1.0

How does the Finder 1.0 work?

How to change the finder 1.0 battery?

Honey

Getting Started with your Honey

How do I change the Honey battery?

Why won't the Honey light turn off?

Account and payments options

Can I use my device on a different account?

I can't log in to the app

Voice Assistants

Setting up Alexa

Setting up Google Assistant

What languages does the voice assistant supports?

All Categories ​>​ ​Account and payments options

Account and payments options

2 articles

Can I use my device on a different account?

Yes, you will need to transfer the ownership of the device to another account. If you would like to share a device with a friend or family and both see its location, check this article How to share m…

Updated 3 months ago by Marina

I can't log in to the app

There are different reasons why you are unable to login to the app. Here we are going to show the commons reasons and help you to troubleshoot. I didn't receive my verification code. The verification…

Updated 3 weeks ago by Marina

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