Learn what each sound and beep from your Pebblebee device means, with examples and a helpful video to guide you.

<span data-slate-fragment="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" id="isPasted">We made this article to help you understand what sounds your Pebblebee item make an what each one of them means. We recommend watching the video with audio to better understand each one of them. <div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1053692525?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Pebblebee Sounds" data-ready="true" data-dashlane-frameid="240">&#xA0;</iframe></div><script src="https://player.vimeo.com/api/player.js"></script>

Understand Pebblebee lights, sounds, and beeps

Learn why your Pebblebee device may trigger safety alerts or sounds, and how Apple Find My and Google Find Hub protect your privacy.

<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1133601644?title=0&amp;byline=0&amp;portrait=0&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Pebblebee Unwanted Tracking Alerts Explained" data-ready="true"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script> <h1 id="apple-and-googles-unwanted-tracking-alerts-with-pebblebee-devices">Apple and Google&#x2019;s Unwanted Tracking Alerts with Pebblebee Devices</h1> Your privacy and safety are at the heart of everything we build at Pebblebee.Our products &#x2014; including the Clip, Card, and Tag &#x2014; are designed to help you find what matters most without compromising anyone&#x2019;s security.To ensure protection for everyone, both Apple and Google have built-in safety systems that detect unknown tracking devices moving with you. These alerts are called Unwanted Tracking Notifications (UTNs). <h2 id="what-are-unwanted-tracking-alerts">What Are Unwanted Tracking Alerts?</h2>If your phone detects a Pebblebee Bluetooth tracking device moving with you over time and it&#x2019;s not registered to your Apple ID or Google Account, you may receive a notification. <a href="https://www.apple.com/newsroom/2024/05/apple-and-google-deliver-support-for-unwanted-tracking-alerts-in-ios-and-android/?utm_source=chatgpt.com">Apple and Google unwanted tracking</a>These alerts are designed to protect people from being unknowingly tracked. <h2 id="how-it-works">How It Works</h2> <h3 id="for-iphone-users">For iPhone Users</h3>If your Pebblebee is paired through the Apple Find My network:<ul><li>iPhones automatically detect and alert users if an unknown device is traveling with them, including devices that are paired with Apple or Google.</li><li>The alert will appear as:&#x201C;Item Detected Near You&#x201D; or &#x201C;Unknown Accessory Detected.&#x201D;</li><li>You can tap the alert to:<ul><li>See the device&#x2019;s movement history relative to you</li><li>Make the device play a sound to locate it</li><li>Access instructions to disable the tracker if it&#x2019;s not yours</li> </ul></li></ul>Learn more directly from Apple: <a href="https://support.apple.com/en-us/HT212227">About unwanted tracking alerts in the Find My app</a> <h3 id="for-android-users">For Android Users</h3>If your Pebblebee is paired through Google&#x2019;s Find My Device network:<ul><li>Android automatically scans for unknown Google Find My Device or Apple Find My trackers nearby.</li><li>If a Pebblebee device moves with you for an extended period, you&#x2019;ll receive an alert:&#x201C;Tracker traveling with you detected.&#x201D;</li><li>You can:<ul><li>View details of the device</li><li>Make it emit a sound to help locate it</li><li>Use the built-in manual scanner in the Find My Device app to check your surroundings</li> </ul></li></ul>Learn more from Google:<a href="https://support.google.com/android/answer/13658562?hl=en">&#xA0; About unknown tracker alerts on Android</a> <h2 id="what-this-means-for-pebblebee-owners">What This Means for Pebblebee Owners</h2>Your Pebblebee device will only show up to you in your Apple Find My or Google Find Hub app &#x2014; never to others &#x2014; unless it is separated from your phone and begins traveling with someone else.Please reach out to <a href="mailto:support@pebblebee.com">support@pebblebee.com</a> for further questions.These alerts don&#x2019;t mean there&#x2019;s a problem with your Pebblebee.They simply reflect Apple and Google&#x2019;s shared commitment to safety and transparency.

Understanding Unwanted Location Tracking Alerts for Pebblebee Devices

Follow these steps to fix pairing or setup issues between your Pebblebee device and the Pebblebee app.

<h2 id="how-to-troubleshoot-connection-issues-with-the-pebblebee-app">How to Troubleshoot connection issues with the Pebblebee App</h2>Before troubleshooting, make sure your device is already claimed through Google&#x2019;s Find Hub&#x2122; or Apple Find My&#x2122;if you have clip, card or tag.&#xA0;<blockquote>Important: The Pebblebee App can only recognize clip, card, or tag that are already connected to one of these networks.</blockquote>If you have a Halo device please click here for help connecting: <a href="https://help.pebblebee.com/en-US/getting-started-with-your-halo-5063713">Getting Started with your Halo</a> Also, double-check that:<ul><li>Bluetooth is turned on.</li><li>Location permissions are enabled.</li></ul> <h3 id="1-verify-device-compatibility">1. Verify Device Compatibility</h3>The Pebblebee App supports all Gen 2 devices. Make sure your tracker model is compatible before proceeding. <h3 id="2-perfect-your-button-timing">2. Perfect Your Button Timing</h3>To activate discovery mode, press the button 5 times firmly.<ul><li>You should see lights and hear three short beeps when done correctly.</li><li>If there&#x2019;s no feedback, try pressing faster or slower until the device responds.</li></ul> <h3 id="3-check-the-battery-level">3. Check the Battery Level</h3>If your Pebblebee doesn&#x2019;t light up when you press and hold the button, the battery may be drained. Learn how to check battery status for your Tag, Card, or Clip in their respective guides. <h2 id="advanced-troubleshooting">Advanced Troubleshooting</h2>If your device still won&#x2019;t connect, follow these deeper reset steps.<h3 id="reset-your-connection">Reset Your Connection</h3><ol start="1"><li>Delete your device from the Find Hub app.</li><li>Reset your Pebblebee device (see our reset guide if you&#x2019;re unsure how).</li><li>Clear Google Play Services cache (Android only).</li><li>Delete and reinstall the Find Hub app.</li><li>Delete and reinstall the Pebblebee App.</li><li>Restart your phone.</li><li>Start the claiming process again.</li></ol><h3 id> </h3><h3 id="fix-bluetooth-issues-android">Fix Bluetooth Issues (Android)</h3>Bluetooth problems are common on Android devices. Here&#x2019;s how to fix them:<h4 id="if-bluetooth-cache-is-full">If Bluetooth cache is full</h4><ol start="1"><li>Go to Settings &gt; Apps &gt; Bluetooth.</li><li>Tap Clear cache and Clear data.</li><li>Restart your phone.</li><li>Try claiming again.</li></ol> <h4 id="if-bluetooth-permissions-are-denied">If Bluetooth permissions are denied</h4>Delete and reinstall the Pebblebee App to restore proper permissions. <h3 id="reset-network-settings">Reset Network Settings</h3>If connection issues persist:<ol start="1"><li>Open the Settings app.</li><li>Scroll to System.</li><li>Tap Reset options.</li><li>Select Reset Wi-Fi, mobile, &amp; Bluetooth or Reset Bluetooth &amp; Wi-Fi (depends on your phone model).</li><li>Confirm if prompted.</li></ol> <h3 id="location-permission-problems">Location Permission Problems</h3>If location is turned off during the claiming process:<ol start="1"><li>Close the claiming screen.</li><li>Turn Location back ON.</li><li>Restart the claiming process.</li></ol><blockquote>Tip: Always enable Location before opening the claiming screen for a smoother connection.</blockquote> <h2 id="still-having-issues">Still Having Issues?</h2>If none of these steps resolve your issue, contact our Pebblebee Support Team at <a href="mailto:support@pebblebee.com">support@pebblebee.com</a>.Please include:<ul><li>Your tracker model (a photo helps but isn&#x2019;t required)</li><li>Your phone model and OS version</li><li>Which troubleshooting steps you&#x2019;ve already tried</li></ul> We&#x2019;re here to help you get back to confident tracking.

Troubleshooting connection issues with the Pebblebee App

Follow these steps to fix pairing or setup issues between your Pebblebee device and Google’s Find Hub app.

<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1133601085?title=0&amp;byline=0&amp;portrait=0&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Pebblebee and Google Find Hub Troubleshooting Guide" data-ready="true"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script> <h2 id="troubleshooting-connection-issues-with-your-pebblebee-device-and-googles-find-hub">Troubleshooting Connection Issues with Your Pebblebee Device and Google&#x2019;s Find Hub</h2>If you&#x2019;re having trouble connecting your Pebblebee device to Google&#x2019;s Find Hub&#x2122;, this guide will walk you through the most common causes and how to fix them.Before starting, make sure you have a Universal or Pebblebee for Android device. <h3 id="check-if-your-device-is-in-pairing-mode">Check if Your Device Is in Pairing Mode</h3>Your Pebblebee must be in pairing mode to be detected by your phone.<ol start="1"><li>Double-press the button on your Pebblebee.<ul><li>It should beep and flash continuously to confirm it&#x2019;s in pairing mode.</li> </ul></li><li>If it&#x2019;s not flashing or responding:<ul><li>Charge your device using the included cable.</li><li>Open the Google&#x2019;s Find Hub app to check if it&#x2019;s already listed.</li><li>If you have multiple Google accounts, switch between them in Find Hub &gt; Profile icon (top right).</li><li>If still not detected, factory reset your device (see: How to Factory Reset Clip, Card, and Tag).</li> </ul></li></ol><h3 id> </h3><h3 id="confirm-you-have-a-works-with-android-product">Confirm You Have a &#x201C;Works with Android&#x201D; Product</h3>Google&#x2019;s Find Hub is compatible only with:<ul><li>Clip, Card, and Tag for Android</li><li>Universal models</li></ul> Older Pebblebee products (Gen 1) or iOS-only models are not supported.<blockquote>Check: Look for the &#x201C;Works with Android&#x201D; badge on your product box.</blockquote> <h3 id="turn-bluetooth-on">Turn Bluetooth ON</h3>Your phone&#x2019;s Bluetooth must be enabled to detect your Pebblebee.To turn Bluetooth on:<ol start="1"><li>Open your phone settings.</li><li>Search for Bluetooth.</li><li>Toggle it ON.</li></ol> <h3 id="check-your-internet-connection">Check Your Internet Connection</h3>Your phone needs a stable connection to pair successfully.<ul><li>Connect to Wi-Fi or mobile data.</li><li>Move to a location with stronger signal.</li><li>Turn off VPNs temporarily if pairing fails.</li></ul> <h3 id="enable-scan-for-nearby-devices">Enable &#x201C;Scan for Nearby Devices&#x201D;</h3>This feature allows your phone to show the Fast Pair popup when a Pebblebee is nearby.<ol start="1"><li>Go to Settings &#x2192; Google &#x2192; Devices &amp; sharing &#x2192; Devices.</li><li>Enable Scan for nearby devices.</li><li>(Optional) Enable Include debug results to improve detection.</li></ol> <blockquote>For more details, see Google&#x2019;s <a href="https://support.google.com/">support page</a>.</blockquote> <h3 id="restart-your-phone">Restart Your Phone</h3>If pairing still fails:<ol start="1"><li>Clear cache for Google Find Hub and Google Play Services.</li><li>Factory reset your Pebblebee or wait about 10 minutes until the light stops flashing.</li><li>Turn your phone off and back on.</li><li>Wait another 10 minutes for background services to reload.</li><li>Make sure Bluetooth and Internet are ON.</li><li>Double-press your Pebblebee&#x2019;s button to reactivate pairing mode.</li><li>Check that Find Hub is enabled for your account:Settings &#x2192; Google &#x2192; Find Hub &#x2192; Find your offline devices &#x2192; With network&#x2026;</li></ol> <h3 id="if-the-fast-pair-sheet-doesnt-appear">If the Fast Pair Sheet Doesn&#x2019;t Appear</h3>If you dismissed the Fast Pair popup several times, your phone may temporarily stop showing it.<h4 id="to-fix-this">To fix this:</h4><ul><li>Make sure your Pebblebee is in pairing mode.</li><li>Open Bluetooth settings &#x2192; Nearby devices to reconnect manually.</li></ul><blockquote>&#x26A0;&#xFE0F; Important: Do not tap &#x201C;+ Pair new device.&#x201D;</blockquote><blockquote>Pebblebee connects through Google&#x2019;s Fast Pair, not standard Bluetooth.</blockquote> If you already paired manually, factory reset your Pebblebee and remove it from Bluetooth&#x2019;s paired devices list. <h4 id="on-pixel--motorola">On Pixel &amp; Motorola:</h4><ul><li>Tap &amp; hold the Bluetooth tile in Quick Settings, or</li><li>Go to Settings &#x2192; Connected Devices and select your Pebblebee.</li></ul> <h4 id="on-samsung">On Samsung:</h4><ul><li>Go to Settings &#x2192; Devices &#x2192; Others &#x2192; Devices.</li><li>Make sure Scan for Nearby Devices is enabled.</li><li>Tap your Pebblebee from the list to prompt the connection sheet.</li></ul> <h3 id="multiple-google-accounts-on-one-phone">Multiple Google Accounts on One Phone</h3>If you have more than one Google account:<ul><li>Open Find Hub, tap your profile icon (top right), and switch accounts.</li><li>Repeat the pairing attempt under each account.</li></ul><h3 id="-1"> </h3><h3 id="check-if-your-phone-is-compatible">Check if Your Phone Is Compatible</h3>Google&#x2019;s Find Hub works on Android 9+ and requires the latest Google Play Services.<ul><li>Check your Play Services version <a href="https://play.google.com/store/apps/details/Google_Play_services?id=com.google.android.gms&amp;hl=en_IE">app</a>.</li><li>Update Find Hub via the Play Store.</li><li>Check the &#x201C;Additional Information&#x201D; section on the Play Store listing for region and device compatibility.</li></ul><blockquote>Even if your phone no longer receives Android OS updates, Google Play Services updates will keep Find Hub running on Android 9 or newer.</blockquote> <h3 id="still-having-trouble">Still Having Trouble?</h3>If your phone and region meet all requirements but you still can&#x2019;t connect, please contact:&#x1F4E7;&#xA0;support@pebblebee.com

Troubleshooting Connection Issues with Google’s Find Hub

Use this guide if your Pebblebee device does not enter pairing mode, does not appear in Apple Find My, or displays an error during setup. Start by identifying where the process stops:. The device does not respond: It does not beep or flash when you p

Use this guide if your Pebblebee device does not enter pairing mode, does not appear in Apple Find My, or displays an error during setup.Start by identifying where the process stops:<ul><li>The device does not respond: It does not beep or flash when you press its button.</li><li>The device responds but is not detected: It beeps and flashes, but does not appear on your iPhone.</li><li>The device is detected but setup fails: It appears in Apple Find My, but an error prevents setup from finishing.</li></ul>Each situation requires different troubleshooting steps.<h2 id="before-you-begin">Before you begin</h2>Confirm that:<ul><li>Your Pebblebee model works with Apple Find My. Android-only models cannot connect to Apple Find My.</li><li>Your iPhone is updated to the latest available version of iOS.</li><li>Bluetooth is turned on.</li><li>Location Services are turned on.</li><li>Your iPhone has a stable Wi-Fi or cellular connection.</li><li>You are signed in to your Apple Account.</li><li>Your Pebblebee is close to your unlocked iPhone.</li><li>Only one unpaired Pebblebee device is nearby.</li><li>Your Pebblebee has sufficient battery power.</li></ul>Do not connect your Pebblebee through Settings &#x2192; Bluetooth. Find My accessories must be added from Apple Find My.<blockquote>Important setup order: Set up Clip, Card, Tag, and L&#xD4;C8 with Apple Find My before adding them to the Pebblebee app. Halo is different and must be added to the Pebblebee app first.</blockquote><h2 id="confirm-that-you-are-using-the-correct-setup-steps">Confirm that you are using the correct setup steps</h2>For Clip, Card, Tag, and L&#xD4;C8:<ol start="1"><li>Open the Apple Find My app.</li><li>Tap the + (plus) button.</li><li>Select Add Other Item.</li><li>Double-press the pairing button on your Pebblebee device.</li><li>Confirm that the device beeps and flashes white.</li><li>When your Pebblebee appears, select it.</li><li>Follow the on-screen instructions to name the item and register it to your Apple Account.</li></ol>The button location varies by product. Check your product&#x2019;s setup guide if you are unsure which button to press.<h3 id="if-you-are-setting-up-halo">If you are setting up Halo</h3>Halo uses a different process:<ol start="1"><li>Add Halo to the Pebblebee app first.</li><li>Open Halo from your Pebblebee device list.</li><li>Under Locate, select Enable next to Search for your items.</li><li>Follow the instructions to connect it to Apple Find My.</li></ol>See <a href="https://help.pebblebee.com/en-US/set-up-your-halo-with-apple-find-my-on-iphone-8043839">Set up your Halo with Apple Find My on iPhone</a>.<h2 id="if-your-pebblebee-does-not-beep-or-flash">If your Pebblebee does not beep or flash</h2>If the device does not respond when you press its button:<ol start="1"><li>Confirm that you are pressing the correct button.</li><li>Press the button firmly twice using a steady rhythm.</li><li>Try double-pressing slightly faster or slower.</li><li>Recharge the device if it has a rechargeable battery. If it uses a replaceable battery, confirm that the battery is not depleted.</li><li>If the device was previously disabled, press the button once and listen for the re-enable confirmation.</li><li>Try entering pairing mode again.</li></ol>If the device remains unresponsive, follow its product-specific factory-reset instructions.<h2 id="if-your-pebblebee-responds-but-does-not-appear">If your Pebblebee responds but does not appear</h2>If the device beeps and flashes white but your iPhone does not detect it:<ol start="1"><li>Confirm that Apple Find My is displaying the Add Other Item option.</li><li>Keep the Pebblebee next to your unlocked iPhone.</li><li>Make sure only one unpaired Pebblebee device is nearby.</li><li>Confirm that Bluetooth and Location Services are turned on.</li><li>Make sure your iPhone has a stable internet connection.</li><li>Close and reopen Apple Find My.</li><li>Go to Items &#x2192; + &#x2192; Add Other Item.</li><li>Double-press the Pebblebee button again.</li><li>Wait for the device to appear.</li></ol>If it still does not appear, restart your iPhone and try again.<h2 id="check-apple-find-my-permissions-and-account-settings">Check Apple Find My permissions and account settings</h2>If your Pebblebee is still not detected:<ol start="1"><li>Open Settings on your iPhone.</li><li>Go to Privacy &amp; Security &#x2192; Location Services.</li><li>Confirm that Location Services is turned on.</li><li>Select Find My.</li><li>Allow location access and turn on Precise Location.</li><li>Return to Settings and select your name.</li><li>Check for any message asking you to update or finish setting up your Apple Account.</li><li>Confirm that iCloud Passwords &amp; Keychain is enabled.</li><li>Reopen Apple Find My and try again.</li></ol>Apple provides additional settings guidance in <a href="https://support.apple.com/en-us/101602">How to add an AirTag or compatible Find My network accessory</a>.<h2 id="check-whether-the-device-is-already-connected">Check whether the device is already connected</h2>Your Pebblebee may already be connected to:<ul><li>Your Apple Account</li><li>A different Apple Account</li><li>Google&#x2019;s Find Hub</li></ul>Check the Items tab in Apple Find My to make sure the device is not already listed.If it belongs to another person, that person must remove it from their Apple Account before you can set it up.If it is connected to Google&#x2019;s Find Hub, remove it from Google&#x2019;s network and factory reset it before attempting Apple Find My setup.<blockquote>A manual factory reset does not remove a device from someone else&#x2019;s Apple or Google account.</blockquote><h2 id="if-apple-find-my-detects-the-device-but-displays-an-error">If Apple Find My detects the device but displays an error</h2>If your Pebblebee appears but setup does not finish:<ol start="1"><li>Take a screenshot or write down the exact error message.</li><li>Close Apple Find My completely.</li><li>Restart your iPhone.</li><li>Open Apple Find My.</li><li>Return to Items &#x2192; + &#x2192; Add Other Item.</li><li>Put the Pebblebee back into pairing mode.</li><li>Try setup again.</li></ol>Also confirm that your Apple Account has not reached Apple&#x2019;s limit for Find My items. Items include Find My accessories, shared items, and some AirPods. Remove an unused item if Apple reports that no additional items can be added.<h2 id="if-you-see-could-not-continue">If you see &#x201C;Could Not Continue&#x201D;</h2>The Could Not Continue error is more common with some older Pebblebee models.Try the following:<ol start="1"><li>Close Apple Find My completely.</li><li>Restart your iPhone.</li><li>If the Pebblebee appears in the Items tab, remove it from Apple Find My.</li><li>Listen for the automatic reset sound.</li><li>If it does not reset automatically, perform the manual factory reset for your product.</li><li>Re-enable the device if necessary.</li><li>Return to Items &#x2192; + &#x2192; Add Other Item.</li><li>Put the Pebblebee into pairing mode and try again.</li></ol>If the error continues after resetting the device and restarting your iPhone, contact Pebblebee Support at <a href="mailto:support@pebblebee.com" id="isPasted">support@pebblebee.com</a>. Additional product-specific assistance may be required.<h2 id="reset-the-connection-and-try-again">Reset the connection and try again</h2>Use a factory reset when:<ul><li>The device enters pairing mode but is never detected.</li><li>Setup repeatedly stops with an error.</li><li>The device was previously connected to another network.</li><li>Apple Find My shows an incomplete or old connection.</li></ul>If the device appears in Apple Find My, remove it from the app first:<ol start="1"><li>Open Apple Find My.</li><li>Select Items.</li><li>Select your Pebblebee.</li><li>Scroll down and select Remove Item.</li><li>Confirm the removal.</li><li>Keep the device nearby and listen for the automatic reset sound.</li></ol>See <a href="https://help.pebblebee.com/en-US/remove-pebblebee-device-apple-find-my-2536877">Remove your device from Apple Find My</a>.If you do not hear the reset sound, follow the factory-reset guide for your specific Pebblebee product.<blockquote>Important: Always remove a Pebblebee from Apple Find My before manually resetting it when possible. A manual reset alone does not remove it from your Apple Account.</blockquote><h2 id="apple-find-my-setup-succeeded-but-the-pebblebee-app-does-not-connect">Apple Find My setup succeeded, but the Pebblebee app does not connect</h2>Apple Find My and the Pebblebee app manage separate connections.If your device appears correctly in Apple Find My but cannot be added to the Pebblebee app, see:<a href="https://help.pebblebee.com/en-US/troubleshoot-pebblebee-pebblebee-app-connection-3242487">Troubleshoot Pebblebee app connection issues</a><h2 id="still-having-trouble">Still having trouble?</h2>Contact Pebblebee Support and include:<ul><li>Your Pebblebee product and generation</li><li>Your iPhone model</li><li>Your iOS version</li><li>The point where setup stops</li><li>The exact error message</li><li>A screenshot of the error, if available</li><li>The troubleshooting steps you have already completed</li></ul>This information will help the Support team identify whether the problem is with the device response, iPhone detection, account registration, or an older-device compatibility issue.

Troubleshooting Connection Issues with Apple Find My

Learn how to safely reset your Pebblebee Clip, Card, or Tag to factory settings before switching accounts or tracking networks.

<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1142605791?title=0&amp;byline=0&amp;portrait=0&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Pebblebee Tracker Factory Reset Protocol" data-ready="true">&#xA0;&#xA0;</iframe></div><script src="https://player.vimeo.com/api/player.js"></script><h2 id> </h2><h2 id="-1"> </h2><h2 id="how-to-factory-reset-your-clip-card-or-tag">How to Factory Reset Your Clip, Card, or Tag</h2>Resetting your Pebblebee device restores it to its original factory state. This can help when switching between tracking networks or transferring ownership to a new account.<blockquote>Example: You might reset your device if it&#x2019;s currently linked to Apple Find My&#x2122; and you&#x2019;d like to use it with Google&#x2019;s Find Hub, or vice versa.</blockquote> <h3 id="before-you-begin">Before You Begin</h3><ul><li>Make sure your Clip, Card, or Tag is fully charged.</li><li>Locate the&#xA0;button under the Pebblebee logo on the front of your device</li></ul> <div style="padding:177.78% 0 0 0;position:relative;" class="fr-draggable"><iframe src="https://player.vimeo.com/video/1152630567?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Factory Reset- 2026" data-ready="true"></iframe></div><script src="https://player.vimeo.com/api/player.js" class="fr-draggable"></script> <script src="https://player.vimeo.com/api/player.js" class="fr-draggable"></script> <h3 id="factory-reset-steps">Factory Reset Steps</h3><ol start="1"><li>Triple press the button, then press and hold on the fourth press for 15&#x2013;20 seconds (no pause between the triple press and the hold).</li><li>You&#x2019;ll hear three high-pitched beeps. Release the button during the third beep, just before it ends.</li><li>After releasing, you&#x2019;ll hear a short jingle &#x2014; this confirms the reset was successful.</li></ol><blockquote>Tip: If you don&#x2019;t hear the jingle, repeat the steps carefully. Try pressing the button with a steady rhythm &#x2014; one press per second.</blockquote><ol start="4"><li>Wait 30 seconds before pressing any other buttons.</li><li>To pair again, double press the button to enter pairing mode.</li></ol> <h3 id="forget-the-device-in-bluetooth-settings">Forget the Device in Bluetooth Settings</h3>If your device was previously connected to another account, you&#x2019;ll need to remove it from your Bluetooth list:<ol start="1"><li>Open your phone&#x2019;s Bluetooth settings.</li><li>Look for a device named PB &#x2013; [last 4 digits of the MAC address] (e.g., PB &#x2013; 1A2B).</li><li>Tap it and select Forget or Unpair</li></ol><h3 id="-2"> </h3><h3 id="what-happens-when-you-reset-your-device">What Happens When You Reset Your Device</h3>Performing a factory reset erases all previous connections and data. Your device will return to its original, unlinked state.<blockquote>Important: Avoid resetting your device while it&#x2019;s still linked to a tracking app. Always remove it from your account first to prevent sync issues.</blockquote>After resetting, you&#x2019;ll need to pair your device again using Apple Find My, Google&#x2019;s Find Hub, or the Pebblebee App. <h3 id="when-to-perform-a-factory-reset">When to Perform a Factory Reset</h3><ul><li>When switching between Apple Find My&#x2122; and Google&#x2019;s Find Hub.</li><li>When your device isn&#x2019;t responding or working properly.</li><li>When transferring your device to a new owner or account.</li></ul> <h3 id="isPasted">Disable your Clip, Card, or Tag</h3><h5 id="how-to-disable--this-will-stop-sharing-the-location-of-this-item">How to Disable- This will stop sharing the location of this item.</h5><ol><li style="font-size: 16px;">Locate the button on the front of the device - under the Pebblebee logo.</li><li style="font-size: 16px;">Double-press the button. Press again and keep holding for ~10 seconds until you hear 2 beep sounds</li><li style="font-size: 16px;">Release before the end of the 2nd beep. An audible confirmation will sound.</li></ol><ul><li style="font-size: 16px;">If you did not hear the confirmation sound, try performing steps 2 and 3 again.</li></ul> <h5 id="how-to-re-enable">How to Re-enable</h5>In case you have disabled your item, it will stop synchronizing its location. You can re-enable it by doing the following steps:<ol><li style="font-size: 16px;">Locate the button on the front of the device - under the Pebblebee logo.</li><li style="font-size: 16px;">Single-press the button.</li><li style="font-size: 16px;">Audible confirmation will sound.</li><li style="font-size: 16px;">This will restart sharing the location of this item.</li></ol> <h3 id="-3"> </h3>

Factory reset or disable Your Clip, Card, or Tag

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