Troubleshooting connection issues with the Pebblebee AppUpdated 5 hours ago
How to Troubleshoot connection issues with the Pebblebee App
Before troubleshooting, make sure your device is already claimed through Google’s Find Hub™ or Apple Find My™.
Important: The Pebblebee App can only recognize devices that are already connected to one of these networks.
Also, double-check that:
Bluetooth is turned on.
Location permissions are enabled.
1. Verify Device Compatibility
The Pebblebee App supports all Gen 2 devices. Make sure your tracker model is compatible before proceeding.
2. Perfect Your Button Timing
To activate discovery mode, press the button 5 times firmly.
You should see lights and hear three short beeps when done correctly.
If there’s no feedback, try pressing faster or slower until the device responds.
3. Check the Battery Level
If your Pebblebee doesn’t light up when you press and hold the button, the battery may be drained. Learn how to check battery status for your Tag, Card, or Clip in their respective guides.
Advanced Troubleshooting
If your device still won’t connect, follow these deeper reset steps.
Reset Your Connection
Delete your device from the Find Hub app.
Reset your Pebblebee device (see our reset guide if you’re unsure how).
Clear Google Play Services cache (Android only).
Delete and reinstall the Find Hub app.
Delete and reinstall the Pebblebee App.
Restart your phone.
Start the claiming process again.
Fix Bluetooth Issues (Android)
Bluetooth problems are common on Android devices. Here’s how to fix them:
If Bluetooth cache is full
Go to Settings > Apps > Bluetooth.
Tap Clear cache and Clear data.
Restart your phone.
Try claiming again.
If Bluetooth permissions are denied
Delete and reinstall the Pebblebee App to restore proper permissions.
Reset Network Settings
If connection issues persist:
Open the Settings app.
Scroll to System.
Tap Reset options.
Select Reset Wi-Fi, mobile, & Bluetooth or Reset Bluetooth & Wi-Fi (depends on your phone model).
Confirm if prompted.
Location Permission Problems
If location is turned off during the claiming process:
Close the claiming screen.
Turn Location back ON.
Restart the claiming process.
Tip: Always enable Location before opening the claiming screen for a smoother connection.
Still Having Issues?
If none of these steps resolve your issue, contact our Pebblebee Support Team at [email protected].
Please include:
Your tracker model (a photo helps but isn’t required)
Your phone model and OS version
Which troubleshooting steps you’ve already tried
We’re here to help you get back to confident tracking.