Learn how to set up and pair your Pebblebee Clip, Card, or Tag with Apple Find My or Google Find Hub for a smooth start.

<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1131428531?title=0&amp;byline=0&amp;portrait=0&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Pebblebee Universal Device Setup Guide" data-ready="true">&#xA0;&#xA0;</iframe></div><script src="https://player.vimeo.com/api/player.js"></script> <script src="https://player.vimeo.com/api/player.js"></script> <script src="https://player.vimeo.com/api/player.js"></script> <h2 id="getting-started">Getting Started&#xA0;</h2>Pebblebee devices help you keep track of what matters most. Follow these steps to set up your Clip, Card, or Tag with confidence and ease.<h3 id="before-you-begin">Before You Begin</h3><ul><li>Plug your Pebblebee device in to charge fully before setup.</li><li>Make sure your phone&#x2019;s Bluetooth is turned on.</li></ul><blockquote>Important: If you have a Universal Clip, Card, or Tag, always pair your device first with either Apple Find My or Google&#x2019;s Find Hub &#x2014; depending on your phone. These are your primary tracking apps. The Pebblebee App is optional and acts as a companion for firmware updates and select features.</blockquote> NOTE: Pairing directly with the Pebblebee App before connecting to a main tracking app can cause setup issues.<h3 id="pairing-with-googles-find-hub-android">Pairing with Google&#x2019;s Find Hub (Android)</h3><ol start="1"><li>Download and open the <a href="https://play.google.com/store/apps/details/Find_My_Device?id=com.google.android.apps.adm&amp;hl=en_NZ">Google&#x2019;s Find Hub</a> app.</li><li>Sign in to your Google account.</li><li>Double-press the button on your Pebblebee device (the bee logo for Gen 2- Gen 4 Devices; OR Gen 5 the center of the &quot;pebblebee&quot; logo- close to the &quot;le&quot;). The device will beep twice and the LED will blink white, indicating it&#x2019;s in pairing mode.</li><li>A Fast Pair sheet will appear on your phone &#x2014; follow the on-screen instructions to complete setup.</li></ol><h3 id="pairing-with-apple-find-my-iphone">Pairing with Apple Find My (iPhone)</h3><ol start="1"><li>Open the <a href="https://apps.apple.com/us/app/find-my/id1514844621">Apple Find My&#xA0;</a>app on your iPhone.</li><li>Tap Items at the bottom of the screen.</li><li>Tap the + (plus) icon.</li><li>Select Add Other Item.</li><li>Double-press the button on your Pebblebee device (the bee logo). The device will beep twice and blink white to enter pairing mode.</li><li>Follow the prompts in Find My to finish pairing.</li></ol><h3 id> </h3><h3 id="connecting-with-the-pebblebee-app-optional">Connecting with the Pebblebee App (Optional)</h3>After pairing with either Apple Find My or Google&#x2019;s Find Hub, you can connect to the Pebblebee App for extra features.<ol start="1"><li>Open the Pebblebee App and sign in with your email address.</li><li>Enter the verification code sent to your email.</li><li>Tap the + (plus) icon in the top right corner.</li><li>Tap Claim Device.</li><li>Follow the instructions to press your device&#x2019;s button 5 times. (If the device is not responding try pressing at a different pace slower/faster OR press the button a bit harder)</li><li>Continue following the prompts to complete pairing.<img src="https://attachments.gorgias.help/qgaXzxaLzj7vDWOp/hc/PG09N6gdDeZ24j5g/2025102221-eae44c4f-a7ac-4c62-8649-d0665e51f6f7-pair%20with%20pebblebee%20app.gif" style="width: 300px;" class="fr-fic fr-dib"></li></ol>The Pebblebee App adds helpful features like:<ul><li>Phone Finder &#x2014; locate your phone from your device.</li><li>Alert (Clip only) &#x2014; sound an alert to help find your Clip.</li><li>Firmware Updates &#x2014; keep your device performing its best.</li></ul> <blockquote>Tip: Always connect to Apple Find My or Google&#x2019;s Find Hub before adding your device to the Pebblebee App.</blockquote><h2 id="-1"> </h2><h3 id="information-regarding-the-qr-code-on-the-back-of-gen-5-devices">Information regarding the QR code on the back of Gen 5 devices</h3>The QR code printed on the back of your Pebblebee device is unique to that specific unit. When you claim the device in the Pebblebee app, the QR code is automatically activated and linked to your account. You do not need to scan the QR code to pair or use the Label separately.Adding a Custom Message (Optional)Once the device is successfully added to the Pebblebee app, you can set a custom message that will be shown if the device is found and the label scanned:<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Tap on the device name to open its details.</li><li data-stringify-indent="0" data-stringify-border="0">Go to Link Settings &#x2192; Manage.</li><li data-stringify-indent="0" data-stringify-border="0">Select Custom Message and enter your message.</li></ul>

Set up your Clip, Card, or Tag

Learn the key differences between Apple Find My and Google Find Hub to decide which app best fits your Pebblebee device and phone system.

<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1131422856?title=0&amp;byline=0&amp;portrait=0&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Pebblebee App Compatibility: Apple Find My Versus Google Find Hub" data-ready="true"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script> <h2 id="choosing-the-right-app-for-your-clip-card-or-tag">Choosing the Right App for Your Clip, Card, or Tag</h2>The new generation of Pebblebee Clip, Card, and Tag gives you full flexibility &#x2014; whether you use Android or iOS. With support for both Google&#x2019;s Find Hub and Apple Find My, Pebblebee has you covered no matter which phone you use. <h3 id="universal-flexibility">Universal Flexibility</h3>When you choose a Pebblebee device, you gain the freedom to track what matters most &#x2014; across the world&#x2019;s two largest finding networks. Here&#x2019;s what each version supports:<ul><li>Clip, Card, and Tag for Android &#x2192; work with Google&#x2019;s Find Hub and the Pebblebee App.</li><li>Clip, Card, and Tag for iOS &#x2192; work with Apple Find My&#x2122; and the Pebblebee App.</li><li>Clip, Card, and Tag Universal &#x2192; work with either Google&#x2019;s Find Hub (Android) or Apple Find My&#x2122; (iOS), along with the new Pebblebee App.</li></ul> <h2 id="which-app-should-you-use">Which App Should You Use?</h2>Your ideal app depends on your phone type, preferences, and how you plan to track your items. Below, you&#x2019;ll find key differences to help you decide.<h3 id="choosegoogles-find-hub-app">Choose&#xA0;Google&#x2019;s Find Hub App</h3>Compatible with:<ul><li>Universal products, or Clip for Android, Card for Android, and Tag for Android</li></ul>Best for:<ul><li>Tracking in busy areas or when you&#x2019;re not close to your item.</li><li>Using the Google Find Hub Network to locate lost items through nearby Android devices.</li></ul>Features:<ul><li>Works with Android 9+ (most brands, selected regions)</li><li>Leverages Google&#x2019;s global finding network</li><li>Share your item with others for joint tracking</li></ul><h3 id> </h3><h3 id="chooseapple-find-my-app">Choose&#xA0;Apple Find My&#x2122; App</h3>Compatible with:<ul><li>Universal products, or Clip for iOS, Card for iOS, and Tag for iOS</li></ul>Best for:<ul><li>Locating your items in large or crowded spaces with Apple&#x2019;s private, encrypted network.</li><li>Tracking anywhere worldwide using Apple&#x2019;s Find My Network.</li></ul>Features:<ul><li>Works with iOS 14.5 and iPadOS 14.5 or later</li><li>Access Apple&#x2019;s secure global network</li><li>Ask Siri or use your Apple Watch to find items</li><li>Share your item with family or friends</li><li>Get Notify When Left Behind alerts</li></ul> <h2 id="switching-between-networks">Switching Between Networks</h2>Using one network disables the other. You cannot use Apple Find My and Google&#x2019;s Find Hub simultaneously.To switch:<ol start="1"><li><a href="https://pebblebee-help.gorgias.help/en-US/2535761-4211256c73704abd99ec18426c3ba773">Factory reset&#xA0;</a>your Pebblebee device.</li><li>Pair it again with your desired app &#x2014; either <a href="https://play.google.com/store/apps/details/Find_My_Device?id=com.google.android.apps.adm&amp;hl=en_NZ">Google&#x2019;s Find Hub</a> or <a href="https://apps.apple.com/us/app/find-my/id1514844621">Apple Find My</a>.</li></ol><blockquote>Note: Once your device is connected to a tracking network, you can also add it to the Pebblebee App for advanced options like firmware updates and custom alerts.</blockquote> <h2 id="feature-comparison">Feature Comparison</h2><table><thead><tr><th>Feature</th><th>Google&#x2019;s Find Hub App</th><th>Apple Find My App</th></tr></thead><tbody><tr><td>Play Sound</td><td>&#x2705;</td><td>&#x2705;</td></tr><tr><td>Share Device</td><td>&#x2705;</td><td>&#x2705;</td></tr><tr><td>Left Behind Alert</td><td>&#x274C;</td><td>&#x2705;</td></tr><tr><td>Mark as Lost</td><td>&#x2705;</td><td>&#x2705;</td></tr></tbody></table>

Choose Apple Find My or Google’s Find Hub

Learn how to view, refresh, and understand battery levels for your Pebblebee tracker across the Pebblebee App, Apple Find My, and Google’s Find Hub.

<h2 id="checking-and-understanding-your-pebblebee-battery-status">Checking and Understanding Your Pebblebee Battery Status</h2>Pebblebee devices are designed to support your everyday life with rechargeable, reliable tracking. Knowing how to check your battery level helps you stay connected and avoid interruptions. <h3 id="how-battery-status-updates-work">How Battery Status Updates Work</h3>The battery level shown in your app reflects the most recent time your Pebblebee connected to your phone or received an update from the shared network. <h3 id="checking-battery-status-in-googles-find-hub">Checking Battery Status in Google&#x2019;s Find Hub</h3>In Google&#x2019;s Find Hub, your battery level appears next to your item&#x2019;s name when it has been seen recently.Google&#x2019;s Find Hub shows three battery states:<ul><li>OK &#x2013; Battery level is good.</li><li>Low &#x2013; Time to recharge.</li><li>Critical &#x2013; Recharge as soon as possible to avoid losing connectivity.</li></ul>You&#x2019;ll receive a notification on your Android phone when your item reaches a Low battery state. <h3 id="checking-battery-status-in-apple-find-my">Checking Battery Status in Apple Find My</h3>In the Apple Find My app, your item&#x2019;s battery level appears near the item name. When your item has been seen recently, the displayed battery level will be accurate.Apple Find My will also send a notification when it&#x2019;s time to recharge. When you see your Pebblebee shows a low battery:<ul><li>Recharge as soon as possible.</li><li>Your item can track only while it has sufficient battery.</li></ul> <h3 id="rechargeable-battery-guidelines">Rechargeable Battery Guidelines</h3>For best performance:<ul><li>Charge for 4&#x2013;5 hours for a full cycle, or leave it plugged in overnight.</li><li>When you plug in your device to charge it will start blinking and then the blinking will become sporadic.</li><li>The lights will turn off completely when the device is charged.</li><li>If the battery is very low you might not see the device light up until you charge for awhile&#xA0;</li></ul> How to check the battery status on your device directly:<ul><li>Clip &#x2013; Press and hold the Clip button and the lights will be green (fully charged), yellow (needs charging soon), or red (charge your device now)</li><li>Card &#x2013; Press and hold the Card button and the lights will light up on the device. &#xA0;5 lights means the device is fully charged. 1 or 2 lights means you need to charge your card.</li><li>Tag&#xA0;&#x2013; See:&#xA0;<a href="https://help.pebblebee.com/en-US/check-charge-pebblebee-tag-battery-2416554">How to charge and check your Tag&#x2019;s battery status?</a></li><li id="isPasted">Halo &#x2013; Press and hold the Halo button and the lights will be green (fully charged), yellow (needs charging soon), or red (charge your device now)</li></ul> <blockquote>Note: Battery life varies depending on usage, distance from owner, and the number of buzz requests.</blockquote>

Charge your Pebblebee device and check its battery

Follow this simple setup order to pair your Pebblebee device first with Apple Find My or Google Find Hub, then with the Pebblebee app.

<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1133227192?title=0&amp;byline=0&amp;portrait=0&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Pebblebee Device Setup Order Guide" data-ready="true"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script><h2 id> </h2><h2 id="correct-setup-order-for-your-pebblebee-device">Correct Setup Order for Your Pebblebee Device</h2>When setting up your Pebblebee device, following the correct order ensures a smooth pairing experience and access to all available features. <h3 id="step-1-claim-your-device-with-a-tracking-network">Step 1: Claim Your Device with a Tracking Network</h3>Your Pebblebee device uses either Apple Find My&#x2122; or Google&#x2019;s Find Hub&#x2122; for location tracking.Choose one network and follow the appropriate setup guide:<ul><li><a href="https://pebblebee-help.gorgias.help/en-US/2416611-74956653ddc24db2811f92f64b4a9d40">How to Claim a Device with Apple Find My</a></li><li><a href="https://pebblebee-help.gorgias.help/en-US/2416611-74956653ddc24db2811f92f64b4a9d40">How to Claim a Device with Google Find Hub</a></li></ul> <blockquote>Important: You can only use one network at a time. To switch between Apple Find My and Google&#x2019;s Find Hub, you&#x2019;ll need to reset your device to factory settings first.</blockquote> <h3 id="step-2-set-up-your-device-in-the-pebblebee-app">Step 2: Set Up Your Device in the Pebblebee App</h3>Once your device is claimed to a network, open the Pebblebee App to unlock advanced features such as:<ul><li>Firmware updates</li><li>Custom alerts and settings</li><li>Device status and battery info</li></ul>Follow this guide to complete setup: <a href="https://pebblebee-help.gorgias.help/en-US/2416611-74956653ddc24db2811f92f64b4a9d40">How to Claim a Device with the Pebblebee App</a> <h3 id="what-if-you-claim-in-the-pebblebee-app-first">What If You Claim in the Pebblebee App First?</h3>No worries&#x2014;nothing will go wrong. If you try to claim your device in the Pebblebee App before pairing it to a network, the app will:<ol start="1"><li>Detect that your Pebblebee hasn&#x2019;t been assigned to a network yet.</li><li>Prompt you to claim it first in Apple Find My&#x2122; or Google&#x2019;s Find Hub&#x2122;.</li><li>Once completed, return to the Pebblebee App to finish setup.</li></ol>

Set up your device in the correct app order

Learn how to tell if your Pebblebee Clip or Card is Gen 1 or Gen 2 by checking model numbers, keyring design, and logo details.

<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1133227975?title=0&amp;byline=0&amp;portrait=0&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Pebblebee Clip and Card Generation Identification Guide" data-ready="true"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script><h2 id> </h2><h2 id="how-to-identify-your-pebblebee-clip-or-card-generation">How to Identify Your Pebblebee Clip or Card Generation</h2> Pebblebee has introduced improvements to our most loved products &#x2014; the Clip and Card.While both generations look similar, the second-generation models include enhanced functionality and design upgrades.Here&#x2019;s how to tell which version you have.<h3 id="clip-gen-1-vs-clip-gen-2">Clip Gen 1 vs. Clip Gen 2</h3><h4 id="clip-gen-1"><img src="https://attachments.gorgias.help/qgaXzxaLzj7vDWOp/hc/PG09N6gdDeZ24j5g/2025091920-bac79fe6-792a-403c-9d10-1a7700921213-clip-gen-1-vs-clip-gen-2.png" style="width: 498px;" class="fr-fic fr-dii"> Clip Gen 1</h4><ul><li>Shiny key ring holder</li><li>Visible borderline around the front and back</li><li>Model PB-521-B printed on the back</li></ul> <h4 id="clip-gen-2">Clip Gen 2</h4><ul><li>Matte key ring finish</li><li>Smooth, single-piece edge design</li><li>Model PB-531-BG or&#xA0;PB-531-S printed on the back</li></ul><h3 id="-1"> </h3><h3 id="improvements-on-clip-gen-2">Improvements on Clip Gen 2</h3><ul><li>Longer battery life &#x2014; up to 12 months on a single charge</li><li>Increased range</li><li>Louder sound</li><li>Lighter design</li></ul><h3 id="-2"> </h3><h3 id="card-gen-1-vs-card-gen-2">Card Gen 1 vs. Card Gen 2</h3><img alt="Card Gen 1" src="https://attachments.gorgias.help/qgaXzxaLzj7vDWOp/hc/PG09N6gdDeZ24j5g/2025102923-8e1616b8-c4f7-4ca3-afaf-0f92d7327a10-e0f297a9-92dd-4cbd-91f7-393c6c95bab6.png" class="fr-fic fr-dii"> <h4 id="card-gen-1">Card Gen 1</h4><ul><li>Pebblebee logo eyes have no borderlines</li><li>Model PB-621-B printed on the back</li></ul> <h4 id="card-gen-2">Card Gen 2</h4><ul><li>Pebblebee logo eyes have borderlines</li><li>Model PB-621-BG or PB-621-S printed on the back</li></ul><h3 id="-3"> </h3><h3 id="improvements-on-card-gen-2">&#xA0;Improvements on Card Gen 2</h3><ul><li>Longer battery life &#x2014; up to 18 months on a single charge</li><li>Increased range for better tracking performance</li></ul> <h3 id="how-to-check-your-device-model">How to Check Your Device Model</h3>If you&#x2019;re still unsure which version you own:<ol start="1"><li>Look for the model number printed on the back of your Pebblebee device.</li><li>Use a bright light source or your phone flashlight to make the model easier to read.</li></ol> <blockquote>Tip: You can also check the Pebblebee Products section to identify your device model.</blockquote><div data-slate-void="true" data-key="8"><div data-slate-spacer="true"> </div><figure data-key="8"><img alt src="https://attachments.gorgias.help/qgaXzxaLzj7vDWOp/hc/PG09N6gdDeZ24j5g/2025091920-19c7f8a0-48c3-4fee-a999-f37fd6e45413-90fcd0fd-4649-47d4-8881-85dd10d72c3b.png" class="fr-fic fr-dii"> </figure></div><h5 data-key="9" id="-4"> </h5><div data-slate-void="true" data-key="60"><div data-slate-spacer="true"> </div><figure data-key="60"> </figure></div>

Identify your Clip or Card generation

Please contact Pebblebee support at support@pebblebee.com with questions.

Help Center- Pebblebee (English)

Set up your Pebblebee device, choose a tracking network, check compatibility, and learn the essentials.

Get started

Set up your Clip, Card, or Tag

Choose Apple Find My or Google’s Find Hub

Charge your Pebblebee device and check its battery

Set up your device in the correct app order

Identify your Clip or Card generation