Pebblebee Support is always here to help with your questions, issues, or feedback about our products. Whether you need troubleshooting assistance or want to share your experience, we’re ready to support you. You can get in touch with our support team

<h2 id="contact-pebblebee-support">Contact Pebblebee Support</h2>Pebblebee Support is always here to help with your questions, issues, or feedback about our products. Whether you need troubleshooting assistance or want to share your experience, we&#x2019;re ready to support you.<h3 id="how-to-reach-us">&#xA0;How to Reach Us</h3>You can get in touch with our support team in several ways:<ul><li>Live Chat: Click the chat icon in the bottom corner of this page to speak with us directly.Chat hours:<ul><li>Monday&#x2013;Friday: 6:30 a.m. &#x2013; 3:45 p.m. PST</li><li>Saturday: 10:00 a.m. &#x2013; 1:00 p.m. PST</li> </ul></li><li>Contact Form: Leave us a message anytime through our <a href="https://pebblebee.com/pages/contact">Contact Us</a> form.</li><li>Email: Send an email to <a href="mailto:support@pebblebee.com">support@pebblebee.com</a> &#x2014; we&#x2019;ll respond as soon as possible.</li></ul> <h3 id="try-self-help-first">Try Self-Help First</h3>Before reaching out, you can browse our <a href="#" target="_self">FAQs and Tutorials</a> for quick answers and step-by-step guides. Many common issues can be solved in just a few minutes.<h3 id="helpful-details-to-include-optional">Helpful Details to Include (Optional)</h3>Sharing a few key details can help us resolve your request faster:<ul><li>Phone model: (e.g., iPhone 14, Samsung Galaxy S24)</li><li>Pebblebee device name: Visit our <a href="#">Pebblebee Products</a> page if you&#x2019;re unsure.</li><li>App details: Mention which app you&#x2019;re using &#x2014; the Pebblebee App, Apple Find My, or Google&#x2019;s Find Hub.</li><li>Screenshots or videos: These are always welcome and help us identify the issue more quickly.</li></ul>

Contact Pebblebee Support

Learn how Pebblebee’s warranty protects you against defects and what steps to take if your device needs repair or replacement.

<h2 id="pebblebee-warranty-policy">Pebblebee Warranty Policy</h2>Your Pebblebee device is built to last, and we stand behind its quality. Every Pebblebee product includes a limited warranty that protects you against manufacturing defects.Pebblebee offers a 1-year limited warranty against product defects, effective from the time of delivery. Product defects do not include those resulting from accident, water damage, product modification, or failure to follow instructions for use. If defective, Pebblebee will replace the device upon receipt.Please contact support@pebblebee.com if you believe your device to be defective. Our support team can identify and resolve most issues and will be happy to provide exchange directions for devices that fall within the warranty.For international customers, please note that a shipping fee may apply for warranty replacements. We strive to offer the best service possible, and this fee helps us cover the cost of international logistics.<blockquote id="isPasted">This warranty is in addition to your local consumer rights. Even if the listed period has ended, you may still be entitled to assistance under your country&#x2019;s laws.</blockquote> A product defect is a fault in materials or workmanship that prevents your device from functioning as intended.This warranty does not cover:<ul><li>Damage from accidents, water exposure, or misuse</li><li>Product modifications or unauthorized repairs</li><li>Issues caused by not following instructions for use</li></ul>If your Pebblebee is found to be defective, we will replace the device upon receipt.<h3 id> </h3><h3 id="how-to-request-a-replacement">How to Request a Replacement</h3>If you believe your device may be defective:<ol start="1"><li>Contact our support team at <a href="mailto:support@pebblebee.com">support@pebblebee.com</a>.</li><li>Our team will help identify and resolve most issues.</li><li>If needed, we&#x2019;ll provide clear exchange instructions for devices that qualify under warranty.</li></ol> <blockquote>Note for international customers:&#xA0;A small shipping fee may apply for warranty replacements to cover international logistics costs.</blockquote> <h3 id="authorized-resellers">&#xA0;Authorized Resellers</h3>The Pebblebee warranty only applies to products purchased through authorized resellers.Purchases from unauthorized sellers are not covered under warranty, as Pebblebee cannot verify product authenticity or supply chain integrity.<h4 id="-1"> </h4><h4 id="authorized-reseller-list">Authorized Reseller List</h4><ul><li>Pebblebee.com</li><li>Costco and <a href="https://www.costco.com">costco.com</a></li><li>Amazon.com/Pebblebee (Pebblebee Official Store only)</li><li>Best Buy and <a href="https://www.bestbuy.com">BestBuy.com</a></li><li>Lowe&#x2019;s and <a href="https://www.lowes.com">Lowes.com</a></li><li>Google Store</li><li>Sourcenext</li><li>PetSmart</li><li>Trayvax</li><li>Chewy.com</li><li>Pilot Flying J</li></ul> <blockquote>Important: On Amazon.com, only the Pebblebee Official Store is authorized. If you purchased from another seller, please review <a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7">Amazon&#x2019;s third-party return policy</a>.</blockquote>

Product Warranty and Coverage Information

Learn how to return your Pebblebee product within 30 days for a refund or exchange and see the list of authorized resellers.

<h2 id="pebblebee-money-back-guarantee-and-return-policy">Pebblebee Money Back Guarantee and Return Policy</h2>We want you to love your Pebblebee product. If you&#x2019;re not fully satisfied, we&#x2019;re here to help with a simple and transparent return process. <h3 id="money-back-guarantee-pebblebeecom-purchases">Money Back Guarantee (Pebblebee.com Purchases)</h3>Orders purchased directly through&#xA0;<a href="https://www.pebblebee.com">pebblebee.com</a> are covered by our Money Back Guarantee.If you purchased your Pebblebee product through our <a href="https://pebblebee-help.gorgias.help/en-US/2546846-3a785f4849ee438f9085d96e7df86bee">Pebblebee Authorized Retailers</a> please refer to that retailer&#x2019;s return policy for assistance. <h3 id="return-eligibility">Return Eligibility</h3>To qualify for a return, your Pebblebee product must:<ul><li>Be in its original condition</li><li>Include original packaging</li><li>Be within 30 days of the delivery date to the original purchaser</li></ul><blockquote>Note: Returns that do not meet these criteria may not be eligible for a full refund.</blockquote> <h3 id="return-shipping">Return Shipping</h3><ul><li>Customers are responsible for all return shipping costs.</li><li>Return shipping fees are non-refundable.</li><li>Items returned in used or damaged condition may be subject to a 20% restocking fee.</li></ul> <h3 id="exchanges">Exchanges</h3>If you received your Pebblebee product and aren&#x2019;t satisfied, you can exchange it for a new one within 30 days, minus shipping and handling fees. <h3 id="how-to-start-a-return">How to Start a Return:</h3>For return please go to our returns center: <a href="https://returns.pebblebee.com/">Pebblebee Returns Center</a> or contact <a href="mailto:support@pebblebee.com">support@pebblebee.com</a> for more information. &#xA0;We&#x2019;ll be happy to walk you through the next steps.

Return Policy and Money Back Guarantee

Track your Pebblebee order and understand your shipping updates.

Order Status

Please contact Pebblebee support at support@pebblebee.com with questions.

Help Center- Pebblebee (English)

Get support for orders, replacements, and warranty coverage — peace of mind for every Pebblebee purchase.

Pebblebee Orders & Warranty Help

Find help with order status, warranty claims, and returns.