Pebblebee Support is always here to help with your questions, issues, or feedback about our products. Whether you need troubleshooting assistance or want to share your experience, we’re ready to support you. You can get in touch with our support team

<h2 id="contact-pebblebee-support">Contact Pebblebee Support</h2>Pebblebee Support is always here to help with your questions, issues, or feedback about our products. Whether you need troubleshooting assistance or want to share your experience, we&#x2019;re ready to support you.<h3 id="how-to-reach-us">&#xA0;How to Reach Us</h3>You can get in touch with our support team in several ways:<ul><li>Live Chat: Click the chat icon in the bottom corner of this page to speak with us directly.Chat hours:<ul><li>Monday&#x2013;Friday: 6:30 a.m. &#x2013; 3:45 p.m. PST</li><li>Saturday: 10:00 a.m. &#x2013; 1:00 p.m. PST</li> </ul></li><li>Contact Form: Leave us a message anytime through our <a href="https://pebblebee.com/pages/contact">Contact Us</a> form.</li><li>Email: Send an email to <a href="mailto:support@pebblebee.com">support@pebblebee.com</a> &#x2014; we&#x2019;ll respond as soon as possible.</li></ul> <h3 id="try-self-help-first">Try Self-Help First</h3>Before reaching out, you can browse our <a href="#" target="_self">FAQs and Tutorials</a> for quick answers and step-by-step guides. Many common issues can be solved in just a few minutes.<h3 id="helpful-details-to-include-optional">Helpful Details to Include (Optional)</h3>Sharing a few key details can help us resolve your request faster:<ul><li>Phone model: (e.g., iPhone 14, Samsung Galaxy S24)</li><li>Pebblebee device name: Visit our <a href="#">Pebblebee Products</a> page if you&#x2019;re unsure.</li><li>App details: Mention which app you&#x2019;re using &#x2014; the Pebblebee App, Apple Find My, or Google&#x2019;s Find Hub.</li><li>Screenshots or videos: These are always welcome and help us identify the issue more quickly.</li></ul>

Contact Pebblebee support

Learn how Pebblebee’s warranty protects you against defects and what steps to take if your device needs repair or replacement.

<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1134235223?title=0&amp;byline=0&amp;portrait=0&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Pebblebee Device Limited Warranty and Coverage" data-ready="true"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script><h2 id> </h2><h2 id="pebblebee-warranty-policy">Pebblebee Warranty Policy</h2>Your Pebblebee device is built to last, and we stand behind its quality. Every Pebblebee product includes a limited warranty that protects you against manufacturing defects.Pebblebee offers a 1-year limited warranty against product defects, effective from the time of delivery. Product defects do not include those resulting from accident, water damage, product modification, or failure to follow instructions for use. If defective, Pebblebee will replace the device upon receipt.Please contact support@pebblebee.com if you believe your device to be defective. Our support team can identify and resolve most issues and will be happy to provide exchange directions for devices that fall within the warranty.For international customers, please note that a shipping fee may apply for warranty replacements. We strive to offer the best service possible, and this fee helps us cover the cost of international logistics.<blockquote id="isPasted">This warranty is in addition to your local consumer rights. Even if the listed period has ended, you may still be entitled to assistance under your country&#x2019;s laws.</blockquote> A product defect is a fault in materials or workmanship that prevents your device from functioning as intended.This warranty does not cover:<ul><li>Damage from accidents, water exposure, or misuse</li><li>Product modifications or unauthorized repairs</li><li>Issues caused by not following instructions for use</li></ul>If your Pebblebee is found to be defective, we will replace the device upon receipt.<h3 id="-1"> </h3><h3 id="how-to-request-a-replacement">How to Request a Replacement</h3>If you believe your device may be defective:<ol start="1"><li>Contact our support team at <a href="mailto:support@pebblebee.com">support@pebblebee.com</a>.</li><li>Our team will help identify and resolve most issues.</li><li>If needed, we&#x2019;ll provide clear exchange instructions for devices that qualify under warranty.</li></ol> <blockquote>Note for international customers:&#xA0;A small shipping fee may apply for warranty replacements to cover international logistics costs.</blockquote> <h3 id="authorized-resellers">&#xA0;Authorized Resellers</h3>The Pebblebee warranty only applies to products purchased through authorized resellers.Purchases from unauthorized sellers are not covered under warranty, as Pebblebee cannot verify product authenticity or supply chain integrity.<h4 id="-2"> </h4><h4 id="authorized-reseller-list">Authorized Reseller List</h4><ul><li>Pebblebee.com</li><li>Costco and <a href="https://www.costco.com">costco.com</a></li><li>Amazon.com/Pebblebee (Pebblebee Official Store only)</li><li>Best Buy and <a href="https://www.bestbuy.com">BestBuy.com</a></li><li>Lowe&#x2019;s and <a href="https://www.lowes.com">Lowes.com</a></li><li>Google Store</li><li>Sourcenext</li><li>PetSmart</li><li>Trayvax</li><li>Chewy.com</li><li>Pilot Flying J</li></ul> <blockquote>Important: On Amazon.com, only the Pebblebee Official Store is authorized. If you purchased from another seller, please review <a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7">Amazon&#x2019;s third-party return policy</a>.</blockquote>

Product warranty and coverage information

Learn how to return your Pebblebee product within 30 days for a refund or exchange and see the list of authorized resellers.

<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1134242328?title=0&amp;byline=0&amp;portrait=0&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Pebblebee Product Returns and Guarantee Policy" data-ready="true"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script><h2 id> </h2><h2 id="pebblebee-money-back-guarantee-and-return-policy">Pebblebee Money Back Guarantee and Return Policy</h2>We want you to love your Pebblebee product. If you&#x2019;re not fully satisfied, we&#x2019;re here to help with a simple and transparent return process. <h3 id="money-back-guarantee-pebblebeecom-purchases">Money Back Guarantee (Pebblebee.com Purchases)</h3>Orders purchased directly through&#xA0;<a href="https://www.pebblebee.com">pebblebee.com</a> are covered by our Money Back Guarantee.If you purchased your Pebblebee product through our <a href="https://pebblebee-help.gorgias.help/en-US/2546846-3a785f4849ee438f9085d96e7df86bee">Pebblebee Authorized Retailers</a> please refer to that retailer&#x2019;s return policy for assistance. <h3 id="return-eligibility">Return Eligibility</h3>To qualify for a return, your Pebblebee product must:<ul><li>Be in its original condition</li><li>Include original packaging</li><li>Be within 30 days of the delivery date to the original purchaser</li></ul><blockquote>Note: Returns that do not meet these criteria may not be eligible for a full refund.</blockquote> <h3 id="return-shipping">Return Shipping</h3><ul><li>Customers are responsible for all return shipping costs.</li><li>Return shipping fees are non-refundable.</li><li>Items returned in used or damaged condition may be subject to a 20% restocking fee.</li></ul> <h3 id="exchanges">Exchanges</h3>If you received your Pebblebee product and aren&#x2019;t satisfied, you can exchange it for a new one within 30 days, minus shipping and handling fees. <h3 id="how-to-start-a-return">How to Start a Return:</h3>For return please go to our returns center: <a href="https://returns.pebblebee.com/">Pebblebee Returns Center</a> or contact <a href="mailto:support@pebblebee.com">support@pebblebee.com</a> for more information. &#xA0;We&#x2019;ll be happy to walk you through the next steps.

Return policy and money back guarantee

Learn how to update your shipping address before or after your Pebblebee order ships and who to contact for help.

<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1134243270?title=0&amp;byline=0&amp;portrait=0&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Pebblebee Shipping Address Change Policy" data-ready="true"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script><h2 id> </h2><h2 id="how-to-change-your-shipping-address">How to Change Your Shipping Address</h2>At Pebblebee, we work hard to process and ship orders quickly so you can receive your items as soon as possible. If you need to update your shipping address, the next steps depend on whether your order has already shipped. <h3 id="change-address--my-package-has-not-shipped-yet">Change Address &#x2014; My Package Has Not Shipped Yet</h3>If your order hasn&#x2019;t shipped, you may still have time to update your address.<ul><li>Timing: Address changes must be made before your order is picked up for shipping &#x2014; typically within 1 to 3 hours after placing your order during weekdays.</li><li>Double-check: Please review your order confirmation email, which includes your shipping details.</li><li>If something looks incorrect: Contact our team immediately at <a href="mailto:support@pebblebee.com">support@pebblebee.com</a> to request an address change.</li></ul><blockquote>Tip: The sooner you reach out, the more likely we can update your address before fulfillment begins.</blockquote> <h3 id="change-address--my-package-has-already-shipped">Change Address &#x2014; My Package Has Already Shipped</h3>If your package has already shipped, the process will depend on the shipping carrier (such as USPS, UPS, or FedEx) and your package&#x2019;s current status.Please note that not all shipments are eligible for address changes.<h4 id="-1"> </h4><h4 id="heres-what-to-do">Here&#x2019;s what to do:</h4><ol start="1"><li>Check your Pebblebee confirmation email for your tracking number.</li><li>Identify the shipping carrier handling your order.</li><li>Visit the carrier&#x2019;s website or contact their customer service directly.</li><li>Look for options such as:<ul><li>Update Address</li><li>Redirect Delivery</li><li>Hold for Pickup at a local hub</li> </ul></li></ol> Most major carriers, including USPS, UPS, and FedEx, offer these options for in-transit packages.

How to change your shipping address for an order

Learn about Pebblebee’s international shipping options, costs, customs duties, and what to do if your order is delayed.

<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1139029174?title=0&amp;byline=0&amp;portrait=0&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Pebblebee Global Shipping and Customs Guide" data-ready="true"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script><h2 id> </h2><h2 id="international-shipping-and-tracking">International Shipping and Tracking&#xA0;</h2>Yes &#x2014; Pebblebee ships internationally!We&#x2019;re excited to bring Pebblebee products to customers around the world so you can track what matters most, wherever you are. <h3 id="where-we-ship">Where We Ship</h3>We currently ship world wide from our warehouses in the United States, Europe, and the United Kingdom.For non-EU countries, you may be required to pay customs duties or import fees for your package.<blockquote>Note: If you are unable to finalize your order during checkout, please contact our team &#x2014; there may be temporary shipping restrictions in your country.</blockquote> <h3 id="important-information-about-international-shipments">Important Information About International Shipments</h3>For international deliveries:<ul><li>Customers are responsible for any local taxes, duties, or import fees charged by their country&#x2019;s customs office.</li><li>These charges are not included in your Pebblebee order total at checkout.</li></ul> <h3 id="how-much-is-shipping">How Much Is Shipping?</h3>Shipping costs depend on your country, package weight, and destination.The final cost will be calculated automatically at checkout if your delivery address is in an eligible shipping country.<blockquote>Tip: For larger orders or shipping estimates, reach out to <a href="mailto:support@pebblebee.com">support@pebblebee.com</a>. We&#x2019;re happy to provide a custom quote.</blockquote> <h3 id="where-is-my-international-package">Where Is My International Package?</h3>Some international carriers may provide limited tracking once your package leaves the United States.For standard shipping, you may not see updates until your package has been delivered.If it has been more than two weeks since your order shipped:<ol start="1"><li>Contact your local post office and provide your tracking number.</li><li>They can update you on your package status and any customs requirements needed to complete delivery.</li></ol> <blockquote>Need faster or fully tracked shipping?</blockquote><blockquote>Contact our team before placing your order, and we&#x2019;ll help you find the best shipping option for your region.</blockquote>

International shipping guide

Learn how to track your Pebblebee order, what to do if your package is delayed or missing, and how to file a claim if needed.

How to track and locate your order

Please contact Pebblebee support at support@pebblebee.com with questions.

Help Center- Pebblebee (English)

Track orders and find information about shipping, returns, exchanges, warranty coverage, and replacements.

Orders, shipping, returns & warranty

Apple Find My or Google’s Find Hub

Charge your Pebblebee device and check its battery

Set up your device in the correct app order

Identify your Clip or Card generation

Understand your Pebblebee device’s button presses

Get started

Clip 5 overview, specifications, and compatibility

Get started with your Clip 5

Set up your Clip 5 with Apple Find My on iPhone

Set up your Clip 5 with Google’s Find Hub on Android

Add your Clip 5 to the Pebblebee app

Set up and use the recovery QR code on your Clip 5

Disable or re-enable your Clip 5

Factory reset your Clip 5

Clip 5 FAQs

Clip 5

Clip 4 overview, specifications, and compatibility

Get started with your Clip 4

Set up your Clip 4 with Apple Find My on iPhone

Set up your Clip 4 with Google’s Find Hub on Android

Add your Clip 4 to the Pebblebee app

Disable or re-enable your Clip 4

Factory reset your Clip 4

Clip 4 FAQs

Clip 4

Clip

Card 5 overview, specifications, and compatibility

Get started with your Card 5

Set up your Card 5 with Apple Find My on iPhone

Set up your Card 5 with Google’s Find Hub on Android

Add your Card 5 to the Pebblebee app

Set up and use the recovery QR code on your Card 5

Disable or re-enable your Card 5

Factory reset your Card 5

Card 5 FAQs

Card 5

Card 4 overview, specifications, and compatibility

Get started with your Card 4

Set up your Card 4 with Apple Find My on iPhone

Set up your Card 4 with Google’s Find Hub on Android

Add your Card 4 to the Pebblebee app

Disable or re-enable your Card 4

Factory reset your Card 4

Card 4 FAQs

Card 4

Card

Halo overview, specifications, and compatibility

Get started with your Halo

Add your Halo to the Pebblebee app

Set up your Halo with Apple Find My on iPhone

Set up your Halo with Google’s Find Hub on Android

Set up and use the recovery QR code on your Halo

Factory reset, disable, or re-enable your Halo

Halo FAQs

Halo

LÔC8 overview, specifications, and compatibility

Get started with your LÔC8

Set up your LÔC8 with Apple Find My on iPhone

Set up your LÔC8 with Google’s Find Hub on Android

Add your LÔC8 to the Pebblebee app

Disable and Re-Enable your LÔC8

Factory reset your LÔC8

LÔC8 FAQs

LÔC8

What Is Link and How It Works

Link Label Specifications and Features

How to Use Link Labels to Protect Your Belongings

Link Labels

CollarID: Overview and Setup

How does CollarID work

CollarID

Understanding your Link Bag Tag

Link Bag Tags

Link QR products

Get started with your Tag

How to Check and Charge Your Tag Battery

Set up your Tag with Apple Find My on iPhone

Set up your Tag with Google’s Find Hub on Android

Add your Tag to the Pebblebee app

Disable or re-enable your Tag

Factory reset your Tag

Tag FAQs

Legacy Products Still Supported by the Pebblebee Tracking App

Legacy products

Products

Remove your device from Pebblebee, Apple Find My, and Google Find Hub

Check your device’s firmware version

Switch between Google’s Find Hub and Apple Find My apps

Delete your Pebblebee account

Which Devices Work with the Pebblebee App

How to Update Your Device Firmware

How to Use the Clip Alert Feature for Safety and Peace of Mind

How to Set Up and Manage Your Safety Circle

How to Activate your Alert Live Subscription

Alert Live FAQ

How to Use Live Location Sharing with Alert Live

How to View and Understand Alert Activity in the App

Alert & Safety Circle

How to Use the Phone Finder Feature on Your Device

Phone Finder FAQ: Compatibility and Setup Requirements

Phone Finder

Pebblebee App

Understanding Google’s Find Hub Network and Pebblebee Compatibility

How to Enable Location and Network Permissions for Google’s Find Hub

How to Share Your Device with Another Account on Google’s Find Hub

How to Remove Your Device from Google’s Find Hub

How to Manage Multiple Google Accounts in the Find Hub App

Google's Find Hub

Understanding Apple Find My App Features for Devices

How to Share Your Device in the Apple Find My App

How to Remove Your Device from Apple Find My

Apple Find My

App, features & tracking networks

Understand Pebblebee lights, sounds, and beeps

Understanding Unwanted Location Tracking Alerts for Pebblebee Devices

Troubleshooting connection issues with the Pebblebee App

Troubleshooting Connection Issues with Google’s Find Hub

Troubleshooting Connection Issues with Apple Find My

Factory reset or disable Your Clip, Card, or Tag

Troubleshooting

Creator Collective Program FAQ

Greenspark Partnership

Programs & partnerships

Frequently Asked Questions