Product Warranty and Coverage InformationUpdated 5 days ago
Pebblebee Warranty Policy
Your Pebblebee device is built to last, and we stand behind its quality. Every Pebblebee product includes a limited warranty that protects you against manufacturing defects.
Pebblebee offers a 1-year limited warranty against product defects, effective from the time of delivery. Product defects do not include those resulting from accident, water damage, product modification, or failure to follow instructions for use. If defective, Pebblebee will replace the device upon receipt.
Please contact [email protected] if you believe your device to be defective. Our support team can identify and resolve most issues and will be happy to provide exchange directions for devices that fall within the warranty.
For international customers, please note that a shipping fee may apply for warranty replacements. We strive to offer the best service possible, and this fee helps us cover the cost of international logistics.
This warranty is in addition to your local consumer rights. Even if the listed period has ended, you may still be entitled to assistance under your country’s laws.
A product defect is a fault in materials or workmanship that prevents your device from functioning as intended.
This warranty does not cover:
Damage from accidents, water exposure, or misuse
Product modifications or unauthorized repairs
Issues caused by not following instructions for use
If your Pebblebee is found to be defective, we will replace the device upon receipt.
How to Request a Replacement
If you believe your device may be defective:
Contact our support team at [email protected].
Our team will help identify and resolve most issues.
If needed, we’ll provide clear exchange instructions for devices that qualify under warranty.
Note for international customers: A small shipping fee may apply for warranty replacements to cover international logistics costs.
Authorized Resellers
The Pebblebee warranty only applies to products purchased through authorized resellers.
Purchases from unauthorized sellers are not covered under warranty, as Pebblebee cannot verify product authenticity or supply chain integrity.
Authorized Reseller List
Pebblebee.com
Costco and costco.com
Amazon.com/Pebblebee (Pebblebee Official Store only)
Best Buy and BestBuy.com
Lowe’s and Lowes.com
Google Store
Sourcenext
PetSmart
Trayvax
Chewy.com
Pilot Flying J
Important: On Amazon.com, only the Pebblebee Official Store is authorized. If you purchased from another seller, please review Amazon’s third-party return policy.