Learn how to permanently delete your Pebblebee account and remove all associated data, devices, and subscription information.

<h2 id="delete-your-pebblebee-account">Delete Your Pebblebee Account</h2>If you decide to remove your Pebblebee account, all personal data and linked information will be permanently deleted. This includes location history, connected devices, and subscription details. Once deleted, your account and data cannot be restored.<h3 id="what-happens-when-you-delete-your-account">What Happens When You Delete Your Account</h3>When you confirm account deletion, the following data is permanently erased:<ul><li>All location history information</li><li>All linked Pebblebee devices</li><li>All subscription information</li></ul><blockquote>Important: Removing your account is permanent. All your user data and subscription information will be lost.</blockquote><h3 id="how-to-delete-your-pebblebee-account">How to Delete Your Pebblebee Account</h3>Follow these steps to delete your account through the Pebblebee app:<ol start="1"><li>Open the Pebblebee app on your iOS or Android device.</li><li>Tap the Account tab.</li><li>Select&#xA0;Delete account.</li><li>Follow the on-screen instructions to confirm and complete deletion.</li></ol><h3 id="after-deletion">After Deletion</h3>Once complete, all traces of your Pebblebee account&#x2014;including location data, linked devices, and subscription details&#x2014;will be permanently removed. This action ensures that your privacy and data remain secure.Now you can move forward confidently, knowing your data is fully cleared from Pebblebee&#x2019;s systems.

Delete your Pebblebee account

Learn which Pebblebee devices are compatible with the Pebblebee app, including Link Labels and all Gen 2 models.

<h2 id="pebblebee-app-compatibility-guide">Pebblebee App Compatibility Guide</h2>If you&#x2019;re wondering whether your Pebblebee device works with the Pebblebee App, here&#x2019;s everything you need to know. <h3 id="compatible-devices">Compatible Devices</h3>The Pebblebee App supports all Link Labels and Gen 2 devices, including models that work:<ul><li>Exclusively with Apple Find My&#x2122;</li><li>Exclusively with Google&#x2019;s Find Hub&#x2122;</li><li>Or with both networks (our Universal lineup and Gen 5 devices)</li></ul> <blockquote>Note: Not sure which version you have? See: <a href="https://pebblebee-help.gorgias.help/en-US/2535761-4211256c73704abd99ec18426c3ba773">How to check if you have Gen 1 or Gen 2 Clip or Card</a></blockquote> <h3 id="not-compatible">Not Compatible?</h3>If you have any of the following models, the Pebblebee App will NOT work with them:<ul><li>Honey</li><li>Finder</li><li>Finder 2.0</li><li>Black Card</li><li>Found LTE</li></ul> You should continue using the Pebblebee Tracking App for these older models.If you have a Clip Gen 1 or Card Gen 1, we recommend using Apple Find My&#x2122;. <h3 id="download-the-pebblebee-app">Download the Pebblebee App</h3>Get the Pebblebee App today: <ul><li><a href="https://apps.apple.com/app/pebblebee/id1478552197">Pebblebee App for Apple</a></li><li><a href="https://play.google.com/store/apps/details?id=com.pebblebee.app">Pebblebee App for Android</a></li></ul>

Which Devices Work with the Pebblebee App

Learn how to check for and install firmware updates in the Pebblebee app to keep your device performing at its best.

<h2 id="how-to-update-your-pebblebee-device-firmware">How to Update Your Pebblebee Device Firmware</h2>Keeping your Pebblebee device updated ensures you always have the latest performance improvements, bug fixes, and new features. The Pebblebee App makes updating your firmware quick and easy whenever an update becomes available. <h3 id="automatic-firmware-check">Automatic Firmware Check</h3>When you register your device for the first time in the Pebblebee App, it will automatically check for available firmware updates and install the latest version if needed.You can also manually check for updates anytime &#x2014; follow the steps below. <h3 id="how-to-manually-update-your-pebblebee-device">How to Manually Update Your Pebblebee Device</h3><ol start="1"><li>Open the Pebblebee App on your phone.<ul><li><a href="https://play.google.com/store/apps/details?id=com.pebblebee.pebblebeeplus&amp;hl=en_US">Pebblebee App for Android</a></li><li><a href="https://apps.apple.com/us/app/pebblebee/id6739783037">Pebblebee App for iOS</a></li> </ul></li><li>Log in with your Pebblebee account.</li><li>Find your device in the list and tap it.<blockquote>If your device isn&#x2019;t listed, follow this guide first: <a href="https://pebblebee-help.gorgias.help/en-US/2537496-58d0c22db57b4ea6b327dd00f474e6de">What Is the Correct Order to Claim My Pebblebee Device?</a></blockquote></li><li>Tap Install&#xA0;next to your device name.</li><li>Ensure your device is nearby and follow the prompts to press the button&#xA0;five times to make it discoverable.</li><li>Follow the on-screen instructions to complete the update.</li></ol>The update may take a few minutes &#x2014; keep your Pebblebee device close to your phone until the process finishes. <h3 id="why-you-should-keep-your-device-updated">Why You Should Keep Your Device Updated</h3>Updating your Pebblebee ensures you always get the best experience, including:<ul><li>Improved Performance: Stay current with the latest optimizations.</li><li>Bug Fixes: Updates often resolve known issues.</li><li>New Features: Stay compatible with the newest Pebblebee App capabilities.</li></ul> <h3 id="troubleshooting-tips">Troubleshooting Tips</h3><ul><li>Device Not Found?Make sure your Pebblebee is powered, nearby, and Bluetooth is enabled.</li><li>Button Press Not Detected?Try pressing the button five times quickly and firmly.</li><li>Update Failed?Restart the Pebblebee App and try again.</li></ul>

How to Update Your Device Firmware

Learn how to trigger alerts, manage trusted contacts, share your location, and use your Alert subscription.

Alert & Safety Circle

Learn how to use your Pebblebee device to make your phone ring and resolve common Phone Finder issues.

Phone Finder

Please contact Pebblebee support at support@pebblebee.com with questions.

Help Center- Pebblebee (English)

Learn how to manage your account, add devices, update firmware, and use Pebblebee app features.

Pebblebee App

App, features & tracking networks

Set up your Clip, Card, or Tag

Choose Apple Find My or Google’s Find Hub

Charge your Pebblebee device and check its battery

Set up your device in the correct app order

Identify your Clip or Card generation

Get started

Halo overview, specifications, and safety

Factory Reset and Disable Guide for Halo

Halo FAQ: Safety Features, Alerts, and Tracking

Getting Started with Your Halo

Halo

Understanding the NEW Clip 5

Understanding Your Clip Universal (Gen4 ) Features and Compatibility

Factory Reset Guide for Clip Gen 5

Clip

Understanding the NEW Card 5

Understanding Your Universal Card (Gen 4) Features and Compatibility

Card

Understanding the new LÔC8 product

Disable and Re-Enable your LÔC8

LÔC8 FAQ

LÔC8

What Is Link and How It Works

Link Label Specifications and Features

How to Use Link Labels to Protect Your Belongings

Link Labels

CollarID: Overview and Setup

How does CollarID work

CollarID

Understanding your Link Bag Tag

Link Bag Tags

Link QR products

How to Check and Charge Your Tag Battery

Legacy Products Still Supported by the Pebblebee Tracking App

Legacy products

Products

Remove your device from Pebblebee, Apple Find My, and Google Find Hub

Check your device’s firmware version

Switch between Google’s Find Hub and Apple Find My apps

How to Use the Clip Alert Feature for Safety and Peace of Mind

How to Set Up and Manage Your Safety Circle

How to Activate your Alert Live Subscription

Alert Live FAQ

How to Use Live Location Sharing with Alert Live

How to View and Understand Alert Activity in the App

How to Use the Phone Finder Feature on Your Device

Phone Finder FAQ: Compatibility and Setup Requirements

Understanding Google’s Find Hub Network and Pebblebee Compatibility

How to Enable Location and Network Permissions for Google’s Find Hub

How to Share Your Device with Another Account on Google’s Find Hub

How to Remove Your Device from Google’s Find Hub

How to Manage Multiple Google Accounts in the Find Hub App

Google's Find Hub

Understanding Apple Find My App Features for Devices

How to Share Your Device in the Apple Find My App

How to Remove Your Device from Apple Find My

Apple Find My

Understand Pebblebee lights, sounds, and beeps

Understanding Unwanted Location Tracking Alerts for Pebblebee Devices

Troubleshooting connection issues with the Pebblebee App

Troubleshooting Connection Issues with Google’s Find Hub

Factory reset or disable Your Clip, Card, or Tag

Troubleshooting

Contact Pebblebee Support

Product Warranty and Coverage Information

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How to Change Your Shipping Address for an Order

International Shipping Guide

How to Track and Locate Your Order

Orders, shipping, returns & warranty

Creator Collective Program FAQ

Greenspark Partnership

Programs & partnerships

Frequently Asked Questions