Please contact Pebblebee support at support@pebblebee.com with questions.

Help Center- Pebblebee (English)

Browse answers to top Pebblebee questions — from setup to troubleshooting — all in one place.

Pebblebee FAQs

Answers to common Pebblebee questions about setup, tracking, and device care.

Frequently Asked Questions

Apple Find My or Google’s Find Hub

Charge your Pebblebee device and check its battery

Set up your device in the correct app order

Identify your Clip or Card generation

Understand your Pebblebee device’s button presses

Get started

Clip 5 overview, specifications, and compatibility

Get started with your Clip 5

Set up your Clip 5 with Apple Find My on iPhone

Set up your Clip 5 with Google’s Find Hub on Android

Add your Clip 5 to the Pebblebee app

Set up and use the recovery QR code on your Clip 5

Disable or re-enable your Clip 5

Factory reset your Clip 5

Clip 5 FAQs

Clip 5

Clip 4 overview, specifications, and compatibility

Get started with your Clip 4

Set up your Clip 4 with Apple Find My on iPhone

Set up your Clip 4 with Google’s Find Hub on Android

Add your Clip 4 to the Pebblebee app

Disable or re-enable your Clip 4

Factory reset your Clip 4

Clip 4 FAQs

Clip 4

Clip

Card 5 overview, specifications, and compatibility

Get started with your Card 5

Set up your Card 5 with Apple Find My on iPhone

Set up your Card 5 with Google’s Find Hub on Android

Add your Card 5 to the Pebblebee app

Set up and use the recovery QR code on your Card 5

Disable or re-enable your Card 5

Factory reset your Card 5

Card 5 FAQs

Card 5

Card 4 overview, specifications, and compatibility

Get started with your Card 4

Set up your Card 4 with Apple Find My on iPhone

Set up your Card 4 with Google’s Find Hub on Android

Add your Card 4 to the Pebblebee app

Disable or re-enable your Card 4

Factory reset your Card 4

Card 4 FAQs

Card 4

Card

Halo overview, specifications, and compatibility

Get started with your Halo

Add your Halo to the Pebblebee app

Set up your Halo with Apple Find My on iPhone

Set up your Halo with Google’s Find Hub on Android

Set up and use the recovery QR code on your Halo

Factory reset, disable, or re-enable your Halo

Halo FAQs

Halo

LÔC8 overview, specifications, and compatibility

Get started with your LÔC8

Set up your LÔC8 with Apple Find My on iPhone

Set up your LÔC8 with Google’s Find Hub on Android

Add your LÔC8 to the Pebblebee app

Disable and Re-Enable your LÔC8

Factory reset your LÔC8

LÔC8 FAQs

LÔC8

What Is Link and How It Works

Link Label Specifications and Features

How to Use Link Labels to Protect Your Belongings

Link Labels

CollarID: Overview and Setup

How does CollarID work

CollarID

Understanding your Link Bag Tag

Link Bag Tags

Link QR products

Get started with your Tag

How to Check and Charge Your Tag Battery

Set up your Tag with Apple Find My on iPhone

Set up your Tag with Google’s Find Hub on Android

Add your Tag to the Pebblebee app

Disable or re-enable your Tag

Factory reset your Tag

Tag FAQs

Legacy Products Still Supported by the Pebblebee Tracking App

Legacy products

Products

Remove your device from Pebblebee, Apple Find My, and Google Find Hub

Check your device’s firmware version

Switch between Google’s Find Hub and Apple Find My apps

Delete your Pebblebee account

Which Devices Work with the Pebblebee App

How to Update Your Device Firmware

How to Use the Clip Alert Feature for Safety and Peace of Mind

How to Set Up and Manage Your Safety Circle

How to Activate your Alert Live Subscription

Alert Live FAQ

How to Use Live Location Sharing with Alert Live

How to View and Understand Alert Activity in the App

Alert & Safety Circle

How to Use the Phone Finder Feature on Your Device

Phone Finder FAQ: Compatibility and Setup Requirements

Phone Finder

Pebblebee App

Understanding Google’s Find Hub Network and Pebblebee Compatibility

How to Enable Location and Network Permissions for Google’s Find Hub

How to Share Your Device with Another Account on Google’s Find Hub

How to Remove Your Device from Google’s Find Hub

How to Manage Multiple Google Accounts in the Find Hub App

Google's Find Hub

Understanding Apple Find My App Features for Devices

How to Share Your Device in the Apple Find My App

How to Remove Your Device from Apple Find My

Apple Find My

App, features & tracking networks

Understand Pebblebee lights, sounds, and beeps

Understanding Unwanted Location Tracking Alerts for Pebblebee Devices

Troubleshooting connection issues with the Pebblebee App

Troubleshooting Connection Issues with Google’s Find Hub

Troubleshooting Connection Issues with Apple Find My

Factory reset or disable Your Clip, Card, or Tag

Troubleshooting

Contact Pebblebee support

Product warranty and coverage information

Return policy and money back guarantee

How to change your shipping address for an order

International shipping guide

How to track and locate your order

Orders, shipping, returns & warranty

Creator Collective Program FAQ

Greenspark Partnership

Programs & partnerships